Steve Rawcliffe

Hi Steve,

EDIT: sorry, Steve, I should have tested this out first. It DOES happen in my (the latest) version of MultiTerm! 

I imagine it is happening because of the recent changes in address when the SDL sites were being updated to RWS who now own SDL... Paul would this be the case?

Steve, until the Help shortcut is updated correctly, the MultiTerm 2021 Help site is here: RWS Documentation MultiTerm21 (you can change the version year in the dropdown menu).

All the best,

Ali

I rather assumed you'd tested this before making your suggestion. I've just spent the last hour downloading and installing the latest version of Studio (MT was already up to date) and running Windows repair.

Obviously, if SDL (or RWS or Trados, or whatever they're calling themselves this week) have moved their help pages without without bothering to update the software that uses those pages, and without bothering to set up a redirect from the old to the new URLs, then the help isn't going to work.

This is another reason why the help files need to be local rather than online. The other reason is that not everyone is always online -- I sometimes work at locations with no WiFi or even mobile phone coverage, which means any online resource becomes useless.

A couple of points for Paul to pass on to whoever is failing to get this right.

I had of course found the online help. What I was trying to access was the functionality of being able to hit a Help button or F1 and getting context-sensitive help.

Steve Rawcliffe said:

I've just spent the last hour downloading and installing the latest version of Studio

Hi Steve,

I'm sorry I misinformed you. However, it wasn't a waste of time because if you had the latest version of MultiTerm already, then you needed to update Studio the the latest version also, and a Windows Repair is always a good thing after updating any software.

I'm sure Paul or someone else at RWS, such as Lydia Simplicio, will pass on the point you've made about the links to context-sensitive help in MultiTerm failing as well as those in your second post.

All the best,

Ali

Steve Rawcliffe

Thanks for reporting this.  It's not just the F1... simply using the Help button in the ribbon does the same thing.  I'm sure easily resolvable in due course.

Steve Rawcliffe said:

Obviously, if SDL (or RWS or Trados, or whatever they're calling themselves this week) have moved their help pages without without bothering to update the software that uses those pages, and without bothering to set up a redirect from the old to the new URLs, then the help isn't going to work.

Obviously if this is the problem we'll resolve it.  You have no idea how complicated these name changes were!

Whatever we're calling ourselves this week?  I didn't realise we'd made that many changes.  Trados were purchased in 2005 the year before I joined and until last year we've been SDL my entire career.  Last year we were purchased by RWS s obviously couldn't be SDL anymore, not even for you, so we decided to go back to well known product names across the board.  Hopefully Trados will be easy for everyone.