Cannot install Glossary Converter

Question

Hello, 
 I downloaded Glossary Converter (zip file) from the private Appstore, but I get the following error message when I try to open it: Format not supported, 0x02000e00 (I used ALZip). Then I installed Winzip and tried again, but to no avail. 
 I installed the plugin installer from the AppStore in order to copy the Glossary Converter in the location < C:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins\Packages> as recommended here: https://gateway.sdl.com/apex/communityknowledge?articleName=000016431 . But I get the same error message. Can you help me? 
 Thanks in advance. 
 Regards, 
 Jos&eacute;

Lydia Simplicio · Answer

José Sarache 
 What version of Studio are you using? I just tried to download/install as part of a sanity check and I dont have any issues? 
 At what point in the process do you get stuck? What other apps do you have installed if any? Lyds

Lydia Simplicio · Answer

José Sarache that does look odd and I cant say I have seen this before. Can you install ZIP and try not use ALZip as this is an issue that is very much local to your machine Lyds

Oana Nagy · Answer

José Sarache , 
 I have sent you a private message to try to make this work for you 
 Thank you,

Trados Studio > 3. MultiTerm

Cannot install Glossary Converter