Hello,
i'm new here and i hope i'm not wrong here. If so then please correct me.
I have some troubles with opening the MT Convert like shown in the picture.
Can someone help me with this? MT Converts seems to missing a file.
I'm using the version 17.0.0.1685 and Windows 10 21H2.
Thanks.
with best regards
Sören
Sören Kümmeritz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00720673 .
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Sören Kümmeritz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00720673 .
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
In conclusion, the issue was solved following these steps:
1. Repair Visual C++ 2015-2022 from Control Panel
2. Uninstall Multiterm Convert from Control Panel
3. Reinstall it from the MTConvert17.msi file from C:\ProgramData\Package Cache\Trados\MultiTermDesktop2022\Modules
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