Unable to use Multiterm

Hi all,

I have recently moved to a new computer and re-installed Studio 2022 + Multiterm.
At the old computer everything worked just fine (and also I have never had any problems with either Studio or Multiterm, though I have used them since many many years).

This time Studio works fine, however, I am unable to use Multiterm.
Whenever I try to open an existing TB, I get the 'Connection to Multiterm server unknown could not be established'. When I try to rename settings.xml (and other folders/files listed in recommendations available in the knowledgebase and forums), I get the 'General error occured Access to the path C:\ProgramData\Trados\Multiterm17\Settings.xml is denied'

I have installed the newest versions of both Studio and Multiterm, read, re-read and tried everything I could find here or elsewhere, but nothing helps.

My Windows version is 23H2, Trados Studio 2022 SR2 - 17.2.11.19134, Multiterm 2022 SR2 - 17.2.4.2822

I don't use any VPN, my computer has a physical address, I am a single user and admin of this computer (which is new and clean of any garbage) and have access to a single broadband network (no additional unidentified networks or connections).

Any suggestions will be highly appreciated.

Natalia

emoji
Parents Reply
  •  

    ok - firstly let's look at the most obvious reasons for a message like that (and I will take it for granted that you have already tried to delete the existing settings file to avoid any corruption issues... as you already mentioned further up the thread):

    1. it might be a permissions thing.  Try running MultiTerm as an administrator by right-clicking the MultiTerm icon and selecting "Run as administrator."  This should give the application the elevated permissions required if this is the reason for the message.
    2. it might be that you have multiple instances of MultiTerm, or Trados Studio, already running and this could be locking the settings.xml.  Close all instances of MultiTerm and Trados Studio, then restart.  You should also use Task Manager to ensure none of these processes are still running.  A more complete and easy way to do this is to simply restart your computer.
    3. Some Antivirus/Firewall settings might block or restrict access to the files in these directories.  Try Adding C:\ProgramData\Trados or C:\ProgramData\Trados\Multiterm17\Settings.xml to the whitelist or allowed paths in your antivirus or firewall software.  You could even temporarily disable your AV and firewall just to see if this helps start the application.

    If you can check these things it might help rule out the obvious, and if you still can't we'll log a case for you to get some help.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
Children