Natalia Kulykova 

Natalia Kulykova said:

I get the 'General error occured Access to the path C:\ProgramData\Trados\Multiterm17\Settings.xml is denied

The actual path is C:\ProgramData\Trados\MultiTerm\MultiTerm17. One folder missing in your path…

I don’t know if you looked at the wrong path or it just an issue with pasting the path...

Thank you Jesus, it's just my fault with copying the path

Natalia Kulykova 

Natalia Kulykova said:

it's just my fault with copying the path

What does this mean?  You still need help or you have resolved it now?

Hi Paul,

This means only that I missed one folder while copying the path from the error message.

And I still need help with this issue.

Many thanks,
Natalia

Natalia Kulykova 

ok - firstly let's look at the most obvious reasons for a message like that (and I will take it for granted that you have already tried to delete the existing settings file to avoid any corruption issues... as you already mentioned further up the thread):

1. it might be a permissions thing.  Try running MultiTerm as an administrator by right-clicking the MultiTerm icon and selecting "Run as administrator."  This should give the application the elevated permissions required if this is the reason for the message.
2. it might be that you have multiple instances of MultiTerm, or Trados Studio, already running and this could be locking the settings.xml.  Close all instances of MultiTerm and Trados Studio, then restart.  You should also use Task Manager to ensure none of these processes are still running.  A more complete and easy way to do this is to simply restart your computer.
3. Some Antivirus/Firewall settings might block or restrict access to the files in these directories.  Try Adding C:\ProgramData\Trados or C:\ProgramData\Trados\Multiterm17\Settings.xml to the whitelist or allowed paths in your antivirus or firewall software.  You could even temporarily disable your AV and firewall just to see if this helps start the application.

If you can check these things it might help rule out the obvious, and if you still can't we'll log a case for you to get some help.

Natalia Kulykova 

ok - firstly let's look at the most obvious reasons for a message like that (and I will take it for granted that you have already tried to delete the existing settings file to avoid any corruption issues... as you already mentioned further up the thread):

1. it might be a permissions thing.  Try running MultiTerm as an administrator by right-clicking the MultiTerm icon and selecting "Run as administrator."  This should give the application the elevated permissions required if this is the reason for the message.
2. it might be that you have multiple instances of MultiTerm, or Trados Studio, already running and this could be locking the settings.xml.  Close all instances of MultiTerm and Trados Studio, then restart.  You should also use Task Manager to ensure none of these processes are still running.  A more complete and easy way to do this is to simply restart your computer.
3. Some Antivirus/Firewall settings might block or restrict access to the files in these directories.  Try Adding C:\ProgramData\Trados or C:\ProgramData\Trados\Multiterm17\Settings.xml to the whitelist or allowed paths in your antivirus or firewall software.  You could even temporarily disable your AV and firewall just to see if this helps start the application.

If you can check these things it might help rule out the obvious, and if you still can't we'll log a case for you to get some help.

Hi Paul,
I am finishing my translation and will check everything once again and will post here.
Thank you again,
Natalia

It was a permissions thing - thank you so much, Paul! Right-clicking the MultiTerm icon and selecting "Run as administrator" saved my life!!