Multiterm is unable to create termbase

Hi all, this is my first time using SDL Trados 2015. I want to create termbase, but I always get this error message : Multiterm is unable to create termbase. I  already check all the help and support and do the suggestions, such as installing Service pack 1 for Windows 7 and install updates of Microsoft C++ 2005 and 2008. But still I get the same result. Can anyone help me? Also, after I installed the service pack 1, the computer details does not change.  Thank you for the help.

Parents Reply Children