Multiterm is unable to create termbase

Hi all, this is my first time using SDL Trados 2015. I want to create termbase, but I always get this error message : Multiterm is unable to create termbase. I  already check all the help and support and do the suggestions, such as installing Service pack 1 for Windows 7 and install updates of Microsoft C++ 2005 and 2008. But still I get the same result. Can anyone help me? Also, after I installed the service pack 1, the computer details does not change.  Thank you for the help.

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  • Hi Paul,

    Thank you for the response. Yes, I have the latest version, I downloaded from my web account.
    I use Windows 7 Home in my PC, does it make difference?

    When I tried to open the termbase file from directory, I got another error message :

    This termbase cannot be opened because it has been created with an unsupported version of MultiTerm.

    Also, I got the error message I never haver before:

    The process cannot access the file 'C:\Users\Lucy\AppData\Roaming\SDL\SDL Multi Term\Multi Term 12\UserSettings.xml' because it is being used by another process.

    Thank you for the help, hope this can be resolved soon.
    Best regards,
    Lucy
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