Probability score: 0.6  

Question improvement suggestion: Please provide the exact error message you are encountering, including any error codes, and specify the version of MultiTerm you are using.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello! It sounds like you're encountering a compatibility issue when trying to upload your glossary to MultiTerm. Here are some steps you can take to troubleshoot and resolve the issue:

**Step 1:** Check the file format of your glossary. Ensure that it is in a compatible format, such as Excel (XLSX) or CSV, as MultiTerm may not support all file types.

**Step 2:** Verify that you are using the latest version of MultiTerm. If not, consider updating to the latest version to ensure compatibility with your glossary.

**Step 3:** If you are receiving an error message related to a COM object, it may indicate a problem with the installation of MultiTerm. Try reinstalling MultiTerm to see if that resolves the issue.

**Step 4:** If the problem persists, consider using the Glossary Converter tool, which can help convert your glossary into a format that MultiTerm can accept. Make sure you have Excel installed, as this tool requires it.

**Step 5:** If you continue to experience issues, please provide the exact error message you are seeing, as well as the version of MultiTerm you are using. This information will help in diagnosing the problem more accurately.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Ok, so , can you tell me how to reinstall Multiterm?

Probability score: 0.8  

Question improvement suggestion: Please specify the version of MultiTerm you are using to provide more tailored instructions for reinstallation.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello! Reinstalling MultiTerm is a straightforward process. Here are the steps you can follow:

**Step 1:** Uninstall MultiTerm  

- Go to the Control Panel on your computer.  

- Navigate to "Programs" or "Programs and Features."  

- Find "MultiTerm" in the list of installed programs.  

- Right-click on it and select "Uninstall."  

**Step 2:** Restart Your Computer  

- After the uninstallation is complete, restart your computer to ensure that all components are removed properly.  

**Step 3:** Reinstall MultiTerm  

- Locate the installation file for MultiTerm (you may need to download it from the RWS AppStore or your account if you don't have it saved).  

- Run the installation file and follow the on-screen instructions to complete the installation.  

**Step 4:** Verify Installation  

- Once the installation is complete, open MultiTerm to ensure it is functioning correctly.  

If you encounter any issues during the reinstallation process, please let me know, and I would be happy to assist further!  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

My Multiterm version is 2021.

My version is 2021.