Fragment Matching and concordance lookup have a life of their own

Dear all: I have installed Trados Studio 2017 and the fragment matching and concordance lookup work when they want to. By this, I mean that I have created a file in word with fragments taken from the TM and from 10 fragments I have copied, it has only found concordance in 4 of them. I have checked and rechecked the settings and they are all right. The TM has 10,000 TUs, which is double the requirement suggested. Any ideas how to solve this? I have seen that other translators have had the same problem. Thanks in advance for any help.

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