"Merge Segments" function does not work in my Studio 2017. It's always greyed-out

Question

No matter what I'd do, I don't get "Merge Segments" to work. In the picture below, you can see I already check and uncheck all boxes as recommended in order for this feature to work. However, it DOES NOT work. What am I missing? Needless to say, I have created and recreated projects with this feature to no avail. Any advice? Thanks.

Paul · Accepted Answer

Hi Eugene, 
 
It looks as though you have not selected two segments to merge... you have merely selected the text in two segments. If you use the mouse you need to select segment #144 by clicking on the number in the left column, then hold down the ctrl key and select #145. Now both segments should be visibly selected across their length. Now you can merge. 
 
Regards 
 
Paul

Alison Field · Answer

Hi Roberto Crivello , 
 If, instead of using 'Ctrl+Alt+S', you right-click on one of the number cells you have selected (without clicking anywhere else first), a dropdown menu will appear. 
 If in that menu, the entry 'Merge segments' is greyed out (as in the image in the original post) then there is some reason why it is not possible to merge the segments. If they are both highlighted correctly as described above by Paul, then there must be something in the original document formatting that makes merging impossible, such as a page break for example. 
 There could also be an element in the original document that has not been included in the sdlxliff because it is not recognised, an unusual icon or image format for example. You may find the reason if you check the context of the texts you are trying to merge in the original document. 
 It is also possible that an element of the original document has been marked as untranslatable by the conversion process to sdlxliff, according the filetype settings - this happens for example in html/xml-based work with embedded content that must not be changed and there are various reasons why this should be so. 
 I know I haven't given you a solution here, just wanted you to know that sometimes content cannot be merged because of the way the original source document is compiled. 
 All the best, 
 Alison :)

Paul · Answer

Hi Eugene, 
 
Glad this worked, but I'd be interested where you read the description you shared. I hope it wasn't in our own documentation and would like to get it corrected if this is the case? 
 
Regards 
 
Paul

Paul · Answer

Hi , 
 
The first thing I'd mention is that the only time I have seen this greyed out is when you receive a Project Package where the option was not enabled. This is deliberate behaviour since the Project Manager may not have wanted you to edit the source... although they may have just not been aware of the option and left it at the default!! 
 
If this is happening to projects you have created then perhaps check that you are using a project template from the latest version of Studio and not one you had from a previous version. It's always a good idea to recreate your templates (even though it is a pain!!) because there are often unwanted side effects between versions, especially if new features are introduced that were not even part of the older version of Studio. 
 
Regards 
 
Paul

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"Merge Segments" function does not work in my Studio 2017. It's always greyed-out

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