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Background layout error with SDL Trados 2017

Tse-fen Hu

Dear All,

I am using SDL Trados 2017 to work on an .idml file from English to Chinese.

When I opened the file, it showed numerous lines of "Unknown exception when generating layout for segment xxxxx (internal row xxxxx)".

As I translated more, the error segments stacked up.

In addition, some segments went blank and uneditable after I translated and confirmed it. 

It seemed these "disappeared" segments are exactly the ones with layout error messages.

I've tried the solution suggested by SDL tech support (http://producthelp.sdl.com/kb/Articles/3421.html) with no success.

I've also uninstalled additional Chinese input method that might interfere with SDL Trados and used only the default IME by Windows.

Still the error messages persisted.

My system: 

Win 7 Pro, 8G RAM

Any suggestion would be greatly appreciated.

(Yes, I realized the file might be too big, and I have asked the client to provide smaller files. Yet I don't think smaller files would help to eliminate the error messages.)
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    Hi Tse-fen,

    Can I see your source file so we can rule out this being the problem? If I can please send it to pfilkin@sdl.com

    Thanks

    Paul

    Paul Filkin | RWS Group

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  • 0 in reply to Paul

    Problem solved (sort of) for the time being.

    In addition to the background layout format error, I also encountered "Attempted to read or write protected memory" errors.
    Tried solution suggested, no luck.

    The client is unable to split the file as it would break all the links (it's a book).

    Since I also had the pdf of the same file, I splitted the pdf into smaller files, then converted them into MS word format (with Adobe Acrobat).
    Unfortunately, these word files and SDL Trados 2017 still did not go well hand in hand. Error messages persisted.

    I had to resort to SDL Trados 2009, and it seemed worked pretty well, at least for now.
    The catch is I have to remove the cf tags first, save the files as rtf or older versions.
    Still a bit of cf tags remained, but I got to work on most of the content without being interrupted by the annoying error messages and got a decent TM.

    Still waiting for the SDL support to assist me with the existing error issues, though.
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  • 0 in reply to Paul

    Problem solved (sort of) for the time being.

    In addition to the background layout format error, I also encountered "Attempted to read or write protected memory" errors.
    Tried solution suggested, no luck.

    The client is unable to split the file as it would break all the links (it's a book).

    Since I also had the pdf of the same file, I splitted the pdf into smaller files, then converted them into MS word format (with Adobe Acrobat).
    Unfortunately, these word files and SDL Trados 2017 still did not go well hand in hand. Error messages persisted.

    I had to resort to SDL Trados 2009, and it seemed worked pretty well, at least for now.
    The catch is I have to remove the cf tags first, save the files as rtf or older versions.
    Still a bit of cf tags remained, but I got to work on most of the content without being interrupted by the annoying error messages and got a decent TM.

    Still waiting for the SDL support to assist me with the existing error issues, though.
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