Upgraded to Studio 2015 SR3 5262 but unable to launch the program. Please help!

I've just upgraded from 2015 SR2 to SR3, but after "successfully" installing SR3, I couldn't launch the program. Here's the error message:

There is a problem with the installation. Studio cannot be run. If the problem persists you will need to re-stall Studio.

I've tried to re-install SR3 but still had the above error. I then uninstall Studio via Windows 10 manager, reinstall SR3 but FAILED again!!! That error message is still there. I really need help. I have a project to deliver in a few hours and now I couldn't do anything. Please help!

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Upgraded to Studio 2015 SR3 5262 but unable to launch the program. Please help! I've just upgraded from 2015 SR2 to SR3, but after "successfully" installing SR3, I couldn't launch the program. Here's the error message: There is a problem with the installation. Studio cannot be run. If the problem persists you will need to re-stall Studio. I've tried to re-install SR3 but still had the above error. I then uninstall Studio via Windows 10 manager, reinstall SR3 but FAILED again!!! That error message is still there. I really need help. I have a project to deliver in a few hours and now I couldn't do anything. Please help!
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0 Peggy Lin over 8 years ago

Hi Angela,

Just in case if you failed again, I managed to make Studio SR2 back and it is now working. I uninstalled SR3 and reinstalled SR3; this didn't work. So I uninstalled SR3 and reinstalled SR2, and finally got everything back! Good luck, Angela.
I'm still waiting for answers from the team, though.
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0 Luis Lopes over 8 years ago in reply to Peggy Lin

Hi all,

Thank you for reporting the issue, we have now pulled the installer while we understand what is happening and will re-release SR3 soon.

In the meantime, to get you going again, uninstall SR3 and download SR2 from here if you don't have the installer files anymore:
downloadcenter.sdl.com/.../SDLTradosStudio2015_SR2_5082.exe

We apologize for the trouble caused.

Thanks,
Luis

Best regards,
Luis Lopes | Principal Product Manager | RWS | (twitter) @Luis___Lopes |
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0 Kelsie Pettit over 8 years ago in reply to Luis Lopes

Hi Luis - Thanks for this solution, which I hope I can get working soon. Should the SR2 download take up to an hour? SR3 downloaded within 10 minutes but I'm currently at a standstill waiting for SR2.
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0 Angela Teevin-Schweiss over 8 years ago in reply to Luis Lopes

I am having the same problem as Holger Loddeke. I get the same error message when trying to install SP2. I urgently need a solution - please help!
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0 Christophe ECOFFET over 8 years ago in reply to Luis Lopes

Hi Luis,
Could you please advise based on Holger's comments below? Plus, how do you manage this since we cannot deactivate the license since SR3 won't start.
We seem to be back to the old days here. Reminds me of this old Microsoft slogan : "How can MS help you today" > "SDL, how can we waste your time and money today?"
Best regards,
Christophe
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0 Holger Loddeke over 8 years ago in reply to Holger Loddeke

OK, now it worked. I found out that selecting "SDL Trados Studio 2015 SR3" in the Control Panel and then clicking on the Deinstall button above doesn't do the trick. Instead, one has to select "SDL Trados 2015 SR3 - Remove suite of products" and then click the Deinstall button.

Of course, the second (correct) entry is NOT displayed if one filters the list by "Studio" (which is the normal thing to do when trying to deinstall Studio).
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0 Christophe ECOFFET over 8 years ago in reply to Holger Loddeke

Thanks. I also I confirm that I have been able to do the same whilst recovering the Trados Studio licence. My configuration : Windows 10 pro (64bit).
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0 Paul over 8 years ago in reply to Christophe ECOFFET

Hi Christophe ECOFFET,

Can you just ignore the deactivation message and uninstall. Then install SR2? If not I believe we should have a fix for this very soon which will allow you to leave SR3 in place and just repair it.

Regards

Paul

Paul Filkin | RWS Group

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0 Luis Lopes over 8 years ago in reply to Holger Loddeke

Hi Holger,

Please check your Add/Remove Programs list, there might be some leftover blocking the install, for example WorldServer Components or SDL Trados 2007 Support files etc.

We will provide a small tool that will fix SR3 for those affected as soon as it's available in a short while. This will mean you can use SR3 without uninstalling.

Thanks,
Luis

Best regards,
Luis Lopes | Principal Product Manager | RWS | (twitter) @Luis___Lopes |
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0 Kelsie Pettit over 8 years ago in reply to Luis Lopes

Hi Luis,

Just seen your latest post regarding the repair for SR3. I have already uninstalled SR3 (but not the 'Remove suite of products' file as per Holger's suggestion) and I am trying for the second time to download SR2, which is taking an age. I still have the SR3 install file. Should I wait for your SR3 repair, reinstall SR3 and then install the repair? Or should I wait for SR2 to finish downloading and go down that route if it ever finished downloading? Please advise, as this is becoming increasingly frustrating and concerning from a work point of view.

Many thanks in advance for your time and assistance.

Kelsie Pettit
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0 Paul over 8 years ago in reply to Kelsie Pettit

Hi Kelsie,

I would wait now. The KB with the solution is almost ready.

Regards

Paul

Paul Filkin | RWS Group

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0 Mariacristina Suster over 8 years ago in reply to Holger Loddeke

Hallo Holger, I have the same problem. I uninstalled SR3 and when I tried reinstalling SR2, a message informed me that setup had detected a higher version of the product already installed. I then realized that there was another item to uninstall: "SDL Trados 2015 SR3 - Remove Suit of products". I tried proceeding with the uninstallation but I was asked to deactivate my license. Now my question is: how can I deactivate it if Studio did not open after installation of SR3 and if I uninstalled one of the two components of SR3? Actually I have no way to open Trados Studio to deactivate my license and I do not know what to do. Can Anybody advise? Thank you. MC
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0 Mariacristina Suster over 8 years ago in reply to Holger Loddeke

Hallo Holger, I have the same problem. I uninstalled SR3 and when I tried reinstalling SR2, a message informed me that setup had detected a higher version of the product already installed. I then realized that there was another item to uninstall: "SDL Trados 2015 SR3 - Remove Suit of products". I tried proceeding with the uninstallation but I was asked to deactivate my license. Now my question is: how can I deactivate it if Studio did not open after installation of SR3 and if I uninstalled one of the two components of SR3? Actually I have no way to open Trados Studio to deactivate my license and I do not know what to do. Can Anybody advise? Thank you. MC
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0 Holger Loddeke over 8 years ago in reply to Mariacristina Suster

Unknown said:
I tried proceeding with the uninstallation but I was asked to deactivate my license. Now my question is: how can I deactivate it if Studio did not open after installation of SR3 and if I uninstalled one of the two components of SR3? Actually I have no way to open Trados Studio to deactivate my license and I do not know what to do.

Hi Mariacristina,

I saw that same message which also says that if you plan to re-install Studio on the same computer you don't have to deactivate your license. I've got my SR2 version up and running now without having to do anything about the license :)

Good luck!
Holger
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0 Paul over 8 years ago in reply to Holger Loddeke

Hi All,

Please note that you do not have to remove SR3 now. You can use the small tool here to fix the problem:

community.sdl.com/.../40469

There will also be a new version of SR3 released later today which will install correctly.

Regards

Paul

Paul Filkin | RWS Group

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0 Evzen Polenka over 8 years ago in reply to Paul

Just tried to install the rebuilt SR3 (downloaded from FTP, file has today's timestamp), but it failed.

Are you sure it was properly tested?
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0 Paul over 8 years ago in reply to Evzen Polenka

Hi Evzen Polenka ,

You are jumping the gun a bit here. There is indeed an SR3 installer on the FTP (time-stamped today), but that installer is not available in anyones account. There is no SR3 build ready (yet) to be deployed to customers so you are probably picking on something that was made ready but not deployed until we completed the final testing..

I don't know why there is an installer on that FTP site, but you should only use download links that are provided in your SDL account.

Best to wait until we make an announcement on this.

Thank you

Paul.

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0 Evzen Polenka over 8 years ago in reply to Paul

Well, the point is that by the nature of my work I don't actually have any own license (I'm working with my "client's" network license... and naturally, I don't have access to their account bound to the license), therefore I don't see any downloads in my account. The SDL account system doesn't seem to be prepared for such cases....
So I simply rely on files/info available in a different ways.
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0 Paul over 8 years ago in reply to Evzen Polenka

I was aware of that... but useful you pointed this out so we can change the process just in case someone is trying their luck in this way. This is definitely not intended to be released until we make it available in the accounts.

On the error, this does look a little like this one: gateway.sdl.com/.../communityknowledge
But we'll check it anyway just in case. Or maybe the download was incomplete in some way?

Best to wait until we announce it anyway.

Thanks

Paul

Paul Filkin | RWS Group

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Trados Studio > 1. Trados Studio

Upgraded to Studio 2015 SR3 5262 but unable to launch the program. Please help!