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Incorrect screen scaling on new SDL Trados 2017 on Windows 10

Matthew Docherty

I have installed the SDL Trados 2017 version onto a Dell XPS running windows 10 and as you can see from this screenshot, the dimensions/scaling at the top of the screen (close/minimise buttons) and the icons on the bottom left are minuscule.

Is this a problem with the fact it is a 4K resolution screen?

How can this be fixed? (reducing the resolution or anything in Display Settings does not solve this scaling issue).

Many thanks
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    Hi Matthew,

    Try workaround #3 in this KB article:

    kb.sdl.com/

    Regards

    Paul

    Paul Filkin | RWS Group

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  • 0 in reply to Paul
    Thanks for your reply Paul but the SideBySide registry subkey is not there.

    Also, the instructions in this workaround do not include SDL Trados 2017 (only earlier versions).

    Thank you
  • 0 in reply to Matthew Docherty

    Hi Matthew,

    I thought you might be able to use a little imagination :-)

    • Place the *.manifest file into the Studio installation folder:
      • On Microsoft Windows 32bit OS:
        • For SDL Trados Studio 2014: C:\Program Files\SDL\SDL Trados Studio\Studio3
        • For SDL Trados Studio 2015: C:\Program Files\SDL\SDL Trados Studio\Studio4
        • For SDL Trados Studio 2017: C:\Program Files\SDL\SDL Trados Studio\Studio5
      • On Microsoft Windows 64bit OS:
        • For SDL Trados Studio 2014: C:\Program Files (x86)\SDL\SDL Trados Studio\Studio3
        • For SDL Trados Studio 2015: C:\Program Files (x86)\SDL\SDL Trados Studio\Studio4
        • For SDL Trados Studio 2017: C:\Program Files (x86)\SDL\SDL Trados Studio\Studio5

    I am surprised you can't find the registry key though... I have done this on quite a few 2017 W10 installs and it has been a successful fix.  Maybe careful take a another look:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

    Many apologies if I'm teaching you to suck eggs here, but it is easy to go down the wrong path when messing with the registry.  The solution is a fix used by many application vendors... another example here specifically for W10:

    pocketnow.com/.../hidpi-scalling-in-windows-10

    Regards

    Paul

    Paul Filkin | RWS Group

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    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
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  • 0 in reply to Paul
    OK Paul, I managed to figure it out on my second attempt and it worked in the sense that it made the tiny buttons larger, but it also made the overall resolution ghastly, with some things left over-sized.

    I think the key is in the other article you sent me, which says "Today, many existing programs have been updated with APIs that allow them to properly scale their interface designs to maintain usability on high-DPI displays. However, many still do not."

    Perhaps SDL just needs to get with the times and make an update that's compatible with modern displays, so that we can they have the correct scalability without reverting to 1995 resolution.
  • 0 in reply to Matthew Docherty

    Unknown said:
    Perhaps SDL just needs to get with the times and make an update that's compatible with modern displays, so that we can they have the correct scalability without reverting to 1995 resolution.

    Indeed. Studio 2017 did make a good start on this but it is a work in progress that needs completing.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    Thanks Paul, any approximate timescale on that?
  • 0 in reply to Matthew Docherty
    Sorry if I sound impertinent, but I'd like to know why people buy high-resultion displays only to turn on scaling, effectively defeating the primary purpose of high resultion - to have as much information displayed as possible.
    I just don't get the mindset...
    If I would buy a 4k display, it would be ONLY 48" (or maybe 43"), because ONLY that makes actually sense as upgrade from my 1920 x 1200 24" display... because only that allows to run 1:1 pixel mapping and still have everything readable.
    In any case, I fully agree with you that building nowadays an application not FULLY DPI-aware is not acceptable.
  • 0 in reply to Evzen Polenka
    I think you've missed the point Evzen. Many of the best computers on the market in 2017 include a 4K screen, which is just one of the higher specifications they offer and is not the main reason I bought my latest laptop.
    Also, I would prefer not to have to turn on scaling, I would just like to see an SDL update so that it can cope with 4K screens without having to make adjustments, like Microsoft Office has done for example, which runs perfectly with 4K screens without any minuscule caption buttons / unproportioned icons.
  • 0 in reply to Matthew Docherty

    I don't think I have missed the point ;-). But you might be misunderstanding some terms.

    First, are you talking about "computers" (i.e. desktop ones, with separate - and appropriately sized - screen), or about notebooks (where 4K display is totally pointless because of the 'modern' ridiculously small displays like 13")? Notebook with 4K native display is actually a BIG warning sign, a dealbreaker actually. At least for people who know...

    ...the consequences of scaling. No offence, but it looks like you are misunderstanding what scaling actually is. It is exactly what you NEED to turn on in order to be able to have things reasonably sized on screens with resolution ridiculously big relatively to the screen's physical size... i.e. what the Office you mention above actually USES (as opposed to your belief that it doesn't). NOT USING SCALING means "work as you were used to so far" on screens with resonable size/resolution ratio (e.g. 1920 x 1200 on 24", 1920 x 1080 on ~23", etc.), i.e. that 1 picture pixel is displayed using exactly 1 pixel of the screen (AKA 1:1 pixel mapping).

    Anyway, this is not meant as some kind of flame, I just thought it's worth to do this little 'education', as too many people nowadays don't get the consequences of marketing massages they get :-\
  • 0 in reply to Evzen Polenka
    You're really splitting hairs here, both desktops and notebooks are still "computers". Your explanation is not helpful and accusatory. As confirmed by SDL itself, Microsoft is heading in the general direction of 4K screens and after that there'll be 5K and 6K.
    So you shouldn't be blaming people for buying these screens; many new apps are completely compatible with 4K with the correct sizing whilst others are not (yet). Indeed, SDL explained to me that they are working hard to release an update that corrects this issue. So let's let them get on with that and not blame consumers for buying the latest technology available.
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