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Missing source text

Gabriele Weyland-Tschentscher

For some inexplicable reason, some ST sentences in the Word 2007-2016 file I'm working on are omitted and cannot be translated in Studio 2017 Professional (Vers. 14.0.5821.4). When I generate a target file, the sentences in question are still in the source language.

My hunch is that this has something to do with footnotes. The four sentences that are missing all come after a sentence with a footnote. Two of the sentences also contain a footnote, which, oddly enough, do appear in Studio. The document has some 50 footnotes; there are no issues with the other sentences/footnotes.

I disabled the Word 2007-2016 filter to see if that would solve the problem, but that didn't work. I deleted all of the comments in the document, also to no avail. I also saved the document as a .doc and as an .rtf and attempted to reimport the document, only to be confronted with the following error message: "Attempt to read or write protected memory. This is often an indication that another memory is corrupt."

Due to the confidential nature of the project I unfortunately cannot provide you with any example text/passages from the document.

This is an issue that I was confronted with once in the past (I believe when using Studio 2015 Professional), which I solved by resaving/reimporting the file as a .doc.

Based on a few threads in this forum, I am not the only translator to have experienced this issue. Needless to say, this is a serious problem, especially for large projects such as this (400+ pages) and/or when pressed for time! The issue was only discovered after a spellcheck/formatting check was performed as a final step before delivery to the client. Consequently, I am very unnerved that this might be a persistent issue, especially since the client has sent many similarly formatted files. The thought that seemingly random sentences might simply be left in the source language is highly unsettling.

Is there a solution to this problem or has an update been made available? Please advise.

Many thanks in advance,

Gabriele
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    Hello Gabriele,

    This may be part of a cumulative updated we are expecting but I can't be sure without being able to test a file. perhaps you can break the file down into bite sized chunks and then find a small chunk where the problem occurs. Then anonymise that chunk and send it to us? A few search and replace operations where you replace various letters with the dollar symbol for example would probably render the content safe for viewing.

    Regards

    Paul

    Paul Filkin | RWS Group

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  • 0 in reply to Paul

    FOR SDL_Missing text.zipHello Paul,

    Thanks for your reply. After posting my comment yesterday, I was able to find a workaround sort of works.

    I was able to view the rogue sentences when changing the view filter from "All segments" to "All content". However, the sentences were not assigned a segment number. This leads me to believe that Studio is treating the text purely as a tag (which would explain why it can only be displayed in the "All content" view). While the correct target text can now be entered, the translation is not saved to the TM. Our client also sent us a revised document yesterday, which I reimported today using PerfectMatch. The rogue sentences were not carried over, presumably because they were not in the TM.

    I have attached a pared down, anonymised version of the document in question. I created a dummy project to see if the issue still arises, which it does. Consequently, I've also attached the .sdlxliff. I hope this helps you find a solution. 

    I would welcome and appreciate an opportunity to discuss this matter in more detail over the phone. Please confirm receipt of the attactments and kindly let me know if we could arrange a call. I have also responded to your colleague Raul Bularca.

    Many thanks,

    Gabriele
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  • 0 in reply to Paul

    FOR SDL_Missing text.zipHello Paul,

    Thanks for your reply. After posting my comment yesterday, I was able to find a workaround sort of works.

    I was able to view the rogue sentences when changing the view filter from "All segments" to "All content". However, the sentences were not assigned a segment number. This leads me to believe that Studio is treating the text purely as a tag (which would explain why it can only be displayed in the "All content" view). While the correct target text can now be entered, the translation is not saved to the TM. Our client also sent us a revised document yesterday, which I reimported today using PerfectMatch. The rogue sentences were not carried over, presumably because they were not in the TM.

    I have attached a pared down, anonymised version of the document in question. I created a dummy project to see if the issue still arises, which it does. Consequently, I've also attached the .sdlxliff. I hope this helps you find a solution. 

    I would welcome and appreciate an opportunity to discuss this matter in more detail over the phone. Please confirm receipt of the attactments and kindly let me know if we could arrange a call. I have also responded to your colleague Raul Bularca.

    Many thanks,

    Gabriele
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