Key not found

Question

Hi, 
 
 I finished translating a file and when I was going to export it and send it to the client (20 minuties before the agreed time) I get an error message. Now the file appears as 100% translated but I cannot open it. I sent the sdlxilff it to the client and it was empty. Finally I had to redo the work in Word since Trados was not helping. Ths tranlation was niot saved to the TM either. What is the mistake? Whenever i TRy to open the file it says "Key not found. Nombre del par&aacute;metro: key" 
 I hope you can help me with this because I might have lost a client today and this is not acceptable.

Paul · Answer

Hi Lucia Gonzalez-Urien , 
 
There seems to to be a number of problems here that may be related to inexperience with the software... may not... so please bear with me. 
 
First, if the translation showed 100% and the file you sent was empty then it sounds as though you sent the SDLXLIFF from the source folder as opposed to the target. 
 
Secondly, if your Tm was empty and you are sure that you updated your work into the TM as you worked, then perhaps you are using a Project TM and then looked into your Main TM to find nothing? 
 
Good to see the full error message (you can attach to the post as an xml file) and know what version of Studio you are using. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Key not found