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Intend to read or write on the protected memory. enudo, often this indicates that there is another damaged memory.

Jesus Duran

Any help with this?

Thanks in advance.

<SDLErrorDetails time="27/04/2017 23:08:55">
<ErrorMessage>Intento de leer o escribir en la memoria protegida. A menudo, esto indica que hay otra memoria dañada.</ErrorMessage>
<Exception>
<Type>System.AccessViolationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink />
<Source>Sdl.DesktopEditor.Control</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ en Tree.DocumentControl.vl_WindowProc(DocumentControl* , HWND__* , UInt32 , UInt32 , Int32 )
en FrameworkDocumentControl.vl_WindowProc(FrameworkDocumentControl* , HWND__* h_wnd, UInt32 n_msg, UInt32 w_p, Int32 l_p)
en System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
en System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
en System.Windows.Forms.Control.DefWndProc(Message& m)
en System.Windows.Forms.Control.WmSetFocus(Message& m)
en System.Windows.Forms.Control.WndProc(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
en System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>12.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>12.3.5262.0</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>3082</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>JESUS-PC\Administrador</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>JESUS-PC</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>33491648 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
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  • 0
    Hi Jesus,

    It doesn't help us when you just post an error stack like this. What is going to be more useful is if you tell us what you were doing and the steps you carried out that caused this error. It would also be helpful if you told us what you've tried so far.

    Then we can try to help you.

    In the meantime, try a reset... rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    Hello!

    I am finding this same problem when importing a WordServer package a client sent to me. I have already uninstalled Studio and set it up again but it does not work. I have tried resetting and also renaming the folder you mentioned above... Any ideas?

    Thank you so much!
  • 0 in reply to Paloma Muñoyerro
    Hi ,

    What version of the software are you using?

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    Hello Paul!

    I am using the 2017 version. The thing is that I was notified there was an update available and I installed it about three weeks ago. It did not work properly, it showed some other error message about the Studio Api not working and I could not even open the Studio desktop screen, so I uninstalled it and remained using the 2017 original version for the time being, as I did not have the time to work it out at the moment. I worked normally with Studio for the past three weeks with my regular projects but had not tried to import any WorldServer packages until today.

    I have also tried to install the update again now and still does not work, I could not even open the software so I uninstalled it once again. I really cannot find a way forward with this! Any suggestion would be much appreciated.

    Many thanks!
  • 0 in reply to Paloma Muñoyerro
    Hi ,

    It sounds as though you need to do two things:

    1. Clean out Studio and MultiTerm altogether
    2. Redownload the latest installers for both applications from your account and install again

    The best way to clean everything out is to uninstall and then manually make sure everything has been removed from these locations (apologies for this being so long... wanted to be thorough):

    Uninstall Studio

    Manually remove the following folders for Studio if they still exist:

    c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml

    c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\

    c:\Users\[USERNAME]\AppData\Roaming\SDL\ProjectApi\14.0.0.0\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\

    c:\ProgramData\SDL\SDL Trados Studio\14\

    c:\ProgramData\SDL\SDL Trados Studio\14.0.0.0\

    c:\ProgramData\SDL\SDL Trados Studio\Studio5\

    c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\

    For MultiTerm... uninstall MultiTerm and then remove the following folders if they still exist:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm14\

    c:\ProgramData\SDL\SDL MultiTerm\MultiTerm14\

    c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm14\

    Reinstall both applications, Studio and MultiTerm. If that still fails to help then I'd recommend you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You need to complete the form and an engineer will get back to you.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • 0 in reply to Paloma Muñoyerro
    Hi ,

    It sounds as though you need to do two things:

    1. Clean out Studio and MultiTerm altogether
    2. Redownload the latest installers for both applications from your account and install again

    The best way to clean everything out is to uninstall and then manually make sure everything has been removed from these locations (apologies for this being so long... wanted to be thorough):

    Uninstall Studio

    Manually remove the following folders for Studio if they still exist:

    c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml

    c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\

    c:\Users\[USERNAME]\AppData\Roaming\SDL\ProjectApi\14.0.0.0\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\

    c:\ProgramData\SDL\SDL Trados Studio\14\

    c:\ProgramData\SDL\SDL Trados Studio\14.0.0.0\

    c:\ProgramData\SDL\SDL Trados Studio\Studio5\

    c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\

    For MultiTerm... uninstall MultiTerm and then remove the following folders if they still exist:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm14\

    c:\ProgramData\SDL\SDL MultiTerm\MultiTerm14\

    c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm14\

    Reinstall both applications, Studio and MultiTerm. If that still fails to help then I'd recommend you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You need to complete the form and an engineer will get back to you.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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