SDL Trados 2017 - issue with idml files

Hello, I am having an issue in Trados 2017. I am working on a project with idml files. Here is a description:
The PM team converts the idml files to a Word file to send them to the Proofreaders. Upon clicking the file on "Save target as" and sending it to Proofreading, I received a message from Project Management stating that the Proofreading team can only see a fraction of the text, i.e. a few sections of the document and the rest of the document is empty, no text. However, the Trados Interface indicates that the content is 100% translated.
Anyone know what this could be? Any suggestions how to go about this?
 
Kind Regards,
Julian Hierl
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