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After Trados 2015 s3 update, I go back into studio and it tells me I have another update?

Anne M Corbett

Hi there

I have just updated from SR2 to SR3 for TRADOS studio 2015.   I was told it was successful at the end of the process but also when I (a) right clicked on properties from the desktop and saw that it says 'Properties of .... SR3' and of course (b) when I opened it and it said at some point it's sr3.  However, I am now being told after going into it, to start a job, of another upgrade (program: World server components version 4.3.5262.0 to version 4.3.5265.0).  Do I have to upgrade again? I have a job to do and would rather get on with it.

Also, the download of version sr3 does not appear in my download folder.  The version in my download folder is still SR2 from last year.  Does this mean anything?

Is there a version sr3 for multiterm?  Or is still sr2 even when trados has moved onto sr3?

Thanks in advance

 
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  • 0 in reply to Anne M Corbett
    Hi ,

    It's not possible to have SR2 and SR3 installed on the same machine at the same time. This is because they occupy the same space and one overwrites the other. Are you sure you are not looking at the installer files?

    On the updates. It sounds to me as though they are not properly installing and this is why you get the message every time. You would sometimes see two messages, the first about the installer update (the application that manages the updates) and the second about the actual update itself (the cumulative update for Studio). I think a manual install of the updated may resolve this but given the problems you are having I don't want to try and give you more instructions so please can you log a case and a support engineer will handle this for you.

    For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul

    Paul Filkin | RWS Group

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