Hi Paul,

I followed the suggested steps in Workarounds 1 & 2. I excluded the sdl programs folder from Defender and renamed basesettings, plugincache and usersettings.

After I customized the new interface (arranging windows), Studio started crashing about every 10 mins. I repeated the process and made just a few custom kb shortcut settings and Studio was fine.  But as soon as I closed the Preview and Termbase Search tabs and then moved Term Recognition vertically to the far right (full vertical length) and the Termbase Viewer and Termbase Search with the Fragment Matches in the upper left, Studio crashed when I moved the cursor to another segment.

From my user perspective, it just seems that Studio does not like my lay-out or my moving around!

Is it possible for someone else to load my usersettings and see what it does? Or does that generally not work? I ended up re-enabling these original usersettings and as long as I am careful not to move around through segments and just go down, it crashed only once or twice again.

I assume that Workaround 3 (reset Studio to default settings) is nearly the same as reinstalling the software but without having to return a licence?

Thanks.

Hi Lianne van de Ven 

Unknown said:

Is it possible for someone else to load my usersettings and see what it does?

Yes, if you save your user profile to an *.sdlprofile file through File -> Setup -> Manage User Profiles and then send me the file.  I can probably test with that and see whether this helps to reproduce the issue.

Unknown said:

I assume that Workaround 3 (reset Studio to default settings) is nearly the same as reinstalling the software but without having to return a licence?

Nearly... a reinstall won't replace all your settings if they are already there.  This forces the regeneration of all the settings.

Regards

Paul