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"TranslationProvider ThrewException" when analysing a MS Word document

Susanne Ertle

I am working with Studio 2015, freelance version and installed the latest proposed update yesterday. Today I get the "TranslationProvider ThrewException" error on a Word document (docx). I already had analysed and prepared this same document two weeks ago without any problems for a quote. I have seen the problems with special characters and such, but since it it could be analysed without errors before, this can't be the reason. What else has changed to turn this preparable document into an unusable one? Anyone any idea?
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  • 0

    Hi  

    Please can you provide the fill error stack?  Do it like this... first save the error stack to your desktop as an xml file.  Then attach the xml file to your post:

    Paul Filkin | RWS Group

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  • 0 in reply to Paul

    Fullscreen sdlerror-2017612-10h24m14s.sdlerror.xml Download 
    <SDLErrorDetails time="12/06/2017 10:24:25">
  <ErrorMessage>TranslationProviderThrewException</ErrorMessage>
  <Exception>
    <Type>Sdl.ProjectApi.ProjectApiException, Sdl.ProjectApi, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source />
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[]]></StackTrace>
    <InnerException>
      <Type>Sdl.ProjectApi.ProjectApiException, Sdl.ProjectApi, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
      <HelpLink />
      <Source />
      <HResult>-2146233088</HResult>
      <StackTrace><![CDATA[]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>12.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>12.3.5281.10</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>2057</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-GIP0A22\sme06</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-GIP0A22</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8285996 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
  • 0 in reply to Susanne Ertle
    Hi ,

    Are you trying to open the file from within the project you previously created or are you trying to create a completely new project?

    Thanks

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
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  • 0 in reply to Paul
    I am trying to open the file from within an exisiting project.
  • 0 in reply to Susanne Ertle

    ok - in this case it may be that the project file is corrupted somehow.  If you have not actually translated any of this file yet then I'd recommend you just remove the original project and recreate it.

    But if you wish to keep the analysis and the sdlxliff as it is then do this:

    1. Back up the project folder
    2. Remove the existing project you backed up from Studio
    3. Create a new project with the same source files
    4. Copy the new sdlproj that is created into your backed up project so that it overwrites the original sdlproj
    5. Remove the new project
    6. Copy the old backed up one (that now has a new sdlproj) into your projects folder
    7. Open this "repaired" project

    That may help.

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    Thanks Paul for the solutions.

    I haven't translated anything yet, so I created a new project. And had the same error again.

    Only recreating it without the TM did work. I also could then add the TM to the project. But pretranslating the file got me the same error again. I can, however, open the TM in the TM Editor and search in it just fine.