"TranslationProvider ThrewException" when analysing a MS Word document

I am working with Studio 2015, freelance version and installed the latest proposed update yesterday. Today I get the "TranslationProvider ThrewException" error on a Word document (docx). I already had analysed and prepared this same document two weeks ago without any problems for a quote. I have seen the problems with special characters and such, but since it it could be analysed without errors before, this can't be the reason. What else has changed to turn this preparable document into an unusable one? Anyone any idea?

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  • Hi  

    Please can you provide the fill error stack?  Do it like this... first save the error stack to your desktop as an xml file.  Then attach the xml file to your post:

    Paul Filkin | RWS Group

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  • <SDLErrorDetails time="12/06/2017 10:24:25">
      <ErrorMessage>TranslationProviderThrewException</ErrorMessage>
      <Exception>
        <Type>Sdl.ProjectApi.ProjectApiException, Sdl.ProjectApi, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
        <HelpLink />
        <Source />
        <HResult>-2146233088</HResult>
        <StackTrace><![CDATA[]]></StackTrace>
        <InnerException>
          <Type>Sdl.ProjectApi.ProjectApiException, Sdl.ProjectApi, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
          <HelpLink />
          <Source />
          <HResult>-2146233088</HResult>
          <StackTrace><![CDATA[]]></StackTrace>
        </InnerException>
      </Exception>
      <Environment>
        <ProductName>SDL Trados Studio</ProductName>
        <ProductVersion>12.0.0.0</ProductVersion>
        <EntryAssemblyFileVersion>12.3.5281.10</EntryAssemblyFileVersion>
        <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
        <ServicePack>NULL</ServicePack>
        <OperatingSystemLanguage>2057</OperatingSystemLanguage>
        <CodePage>1252</CodePage>
        <LoggedOnUser>DESKTOP-GIP0A22\sme06</LoggedOnUser>
        <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
        <ComputerName>DESKTOP-GIP0A22</ComputerName>
        <ConnectedToNetwork>True</ConnectedToNetwork>
        <PhysicalMemory>8285996 MB</PhysicalMemory>
      </Environment>
    </SDLErrorDetails>

  • Hi ,

    Are you trying to open the file from within the project you previously created or are you trying to create a completely new project?

    Thanks

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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