Object reference not set to an instance of an object

Hi,

I've Studio15, and I get this Error most of the time when I try to open a document to translate it.

Object reference not set to an instance of an object

I can't work like this ;)

How can I fix it ?

 

THANKS

Parents Reply Children
  • <SDLErrorDetails time="6/29/2017 3:09:10 PM">
      <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
      <Exception>
        <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
        <HelpLink />
        <Source>Sdl.ProjectApi.Helpers</Source>
        <HResult>-2147467261</HResult>
        <StackTrace><![CDATA[   at Sdl.ProjectApi.Helpers.LanguageDirectionHelper.GetCascadeSettings(ILanguageDirection languageDirection)
       at Sdl.ProjectApi.Helpers.LanguageDirectionHelper.CreateCascade(ILanguageDirection languageDirection, ProjectCascadeEntryDataFilterFunction filter, IComparer`1 sort, Boolean readOnly, Boolean refreshCache)
       at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocumentConfirmationStatistics..ctor(TranslatableDocument document, IMultiFileConverter converter)
       at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context)
       at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__3()
       at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
       at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
       at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
      </Exception>
      <Environment>
        <ProductName>SDL Trados Studio</ProductName>
        <ProductVersion>12.0.0.0</ProductVersion>
        <EntryAssemblyFileVersion>12.3.5281.10</EntryAssemblyFileVersion>
        <OperatingSystem>Microsoft Windows 7 Professional </OperatingSystem>
        <ServicePack>Service Pack 1</ServicePack>
        <OperatingSystemLanguage>1033</OperatingSystemLanguage>
        <CodePage>1255</CodePage>
        <LoggedOnUser>user-PC\user</LoggedOnUser>
        <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
        <ComputerName>USER-PC</ComputerName>
        <ConnectedToNetwork>True</ConnectedToNetwork>
        <PhysicalMemory>3667512 MB</PhysicalMemory>
      </Environment>
    </SDLErrorDetails>

  • Hi ,

    Can you try removing your TMs from your File -> Options so that when you use the single document workflow there are no TMs added or attempted.

    Thank you

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • I'm not sure what you want me to do?
    I see that in Default Task Sequence, it's written Prepare without project TM. I don"t see anything else. Is it there ?
  • Go to File -> Options -> Language pairs -> All Language Pairs -> Translation Memory and Automated Translation and make sure you do not have any TMs in there. So remove or disable any you have. Then try again.

    If that works then please also go to File -> Options -> Editor -> Languages and make sure that the language set in there matches the languages of the TMs you want to use. Then add your TMs back again.

    See if that helps.

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • Hi ,

    ok - please can you try a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • ok - in this case I think you should log a support case so a support engineer can look at this problem. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • Ok,

    Thanks you very much Paul.

    I bought Trados after you came to the Translators Congres in Jerusalem (don't ask me which year...).

    Have a G day.

    Y