Object reference not set to an instance of an object

Y A over 8 years ago

Hi,

I've Studio15, and I get this Error most of the time when I try to open a document to translate it.

Object reference not set to an instance of an object

I can't work like this ;)

How can I fix it ?

THANKS

Translate

Rate translation

Suggest better translation

Moderator UI

Thread Subject & Description
Object reference not set to an instance of an object Hi, I've Studio15, and I get this Error most of the time when I try to open a document to translate it. Object reference not set to an instance of an object I can't work like this ;) How can I fix it ? THANKS
Get AI Suggestion

AI Reply

Accept answer Reject Answer

Parents

0 Paul over 8 years ago

Hi Y A ,

It sounds as though the problem is this one:

gateway.sdl.com/.../communityknowledge

Have you ever been able to open this file? Have you added comments into the file while translating? Is it one file or are you opening several at the same time as one?

Regards

Paul

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Documentation Survey: help us offer you better documentation! Translate
0 Y A over 8 years ago in reply to Paul

Hi Paul,
Thanks for answering.

Actually, the problem happens with almost every files, not SDLXLIFF files. I try to "translate a single document" and to open a PDF, Word or Power Point document, and then I get the error message.
If I create a project of the file it seems to work even though for PDF files I don't get PDF in the formats of the Save Target as, but only word.

I'm not sure how the article you sent me can help on this one.

Best regards,

Yael

Documentation Survey: help us offer you better documentation! Translate
0 Paul over 8 years ago in reply to Y A

Hi Y A

Unknown said:
If I create a project of the file it seems to work even though for PDF files I don't get PDF in the formats of the Save Target as, but only word.

There is no save as PDF. This is because the PDF filetype actually converts the PDF to Word and then you are really working on a Word file. If you want to be able to save as a PDF then you either save the Word file as a PDF or use a different workflow... for example:

https://multifarious.filkin.com/2016/07/28/handling-pdfs-is-there-a-best-way/

Unknown said:
Actually, the problem happens with almost every files, not SDLXLIFF files. I try to "translate a single document" and to open a PDF, Word or Power Point document, and then I get the error message.

Please can you share the full error stack?

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Documentation Survey: help us offer you better documentation! Translate

0 Y A over 8 years ago in reply to Paul

Fullscreen sdlerror-2017629-15h8m51s.sdlerror.sdlerror.xml Download

<SDLErrorDetails time="6/29/2017 3:09:10 PM">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.ProjectApi.Helpers</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at Sdl.ProjectApi.Helpers.LanguageDirectionHelper.GetCascadeSettings(ILanguageDirection languageDirection)
   at Sdl.ProjectApi.Helpers.LanguageDirectionHelper.CreateCascade(ILanguageDirection languageDirection, ProjectCascadeEntryDataFilterFunction filter, IComparer`1 sort, Boolean readOnly, Boolean refreshCache)
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocumentConfirmationStatistics..ctor(TranslatableDocument document, IMultiFileConverter converter)
   at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context)
   at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__3()
   at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
   at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>12.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>12.3.5281.10</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 7 Professional </OperatingSystem>
    <ServicePack>Service Pack 1</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1255</CodePage>
    <LoggedOnUser>user-PC\user</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>USER-PC</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>3667512 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Documentation Survey: help us offer you better documentation! Translate

0 Paul over 8 years ago in reply to Y A

Hi Y A ,

Can you try removing your TMs from your File -> Options so that when you use the single document workflow there are no TMs added or attempted.

Thank you

Paul

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Documentation Survey: help us offer you better documentation! Translate
0 Y A over 8 years ago in reply to Paul

I'm not sure what you want me to do?
I see that in Default Task Sequence, it's written Prepare without project TM. I don"t see anything else. Is it there ?

Documentation Survey: help us offer you better documentation! Translate
0 Paul over 8 years ago in reply to Y A

Go to File -> Options -> Language pairs -> All Language Pairs -> Translation Memory and Automated Translation and make sure you do not have any TMs in there. So remove or disable any you have. Then try again.

If that works then please also go to File -> Options -> Editor -> Languages and make sure that the language set in there matches the languages of the TMs you want to use. Then add your TMs back again.

See if that helps.

Paul

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Documentation Survey: help us offer you better documentation! Translate
0 Y A over 8 years ago in reply to Paul

It didn't work

Documentation Survey: help us offer you better documentation! Translate
0 Paul over 8 years ago in reply to Y A

Hi Y A ,

ok - please can you try a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Documentation Survey: help us offer you better documentation! Translate
0 Y A over 8 years ago in reply to Paul

I did it, and it's still not working...

Documentation Survey: help us offer you better documentation! Translate

Reply

0 Y A over 8 years ago in reply to Paul

I did it, and it's still not working...

Documentation Survey: help us offer you better documentation! Translate

Children

0 Paul over 8 years ago in reply to Y A

ok - in this case I think you should log a support case so a support engineer can look at this problem. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

http://support.xl8.one

Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Documentation Survey: help us offer you better documentation! Translate
0 Y A over 8 years ago in reply to Paul

Ok,

Thanks you very much Paul.

I bought Trados after you came to the Translators Congres in Jerusalem (don't ask me which year...).

Have a G day.

Y

Documentation Survey: help us offer you better documentation! Translate

Trados Studio > 1. Trados Studio

Object reference not set to an instance of an object

Object reference not set to an instance of an object