Target file with untraslated segments Trados 2017

Question

Hello everyone, 
 I am Francesca, currently translating a technical manual in Word format with SDL Trados 2017. 
 After translating the first file, I opened the preview and half the document is completely untranslated, same in saved target file. This happens where in the Word doc I have a page interruction, but there's no special tag in Trados. 
 Have I done something wrong during file setting? This happened already, and back then I reopened the file and got the translation from my memory, but I would like to avoid this problem in the future. 
 Any suggestions on how to avoid this would be really appreciated.

Jerzy Czopik · Answer

How do you reopen the file please? Be so kind and describe this exactly, even if that may seem very unimportant to you. I must know exactly WHICH file do you open from where and by which means, OK?

Lydia Simplicio · Answer

Hi Francesca Padovani Jerzy Czopik 
 Thank you for using Live Chat- 
 In order to help others, I thought it best to reply here so others can see the progress and offer up a solution. 
 I have been able to upload your file and do a pseudo-translation (just to test the integrity)- 
 and cannot reproduce what you are getting....

In Studio the translation is fine 
 
 After taking a look at the Source file- this seems to be OK 
 
 ( Did you load an editable source version?- or load the 'protected view' document? Not sure if this could be the issue? 
 I cannot see any obvious issues with the source file- 
 or indeed with the psuedo translated target file over page breaks

I hope with this information someone can shed light on the issue 
 
 Kr 
 Steve

Lydia Simplicio · Answer

Hi Francesca, 
 
Can you send me the SDLXliff file please. 
We can take a look at that for you- 
 
Kr 
 
Steve

Trados Studio > 1. Trados Studio

Target file with untraslated segments Trados 2017