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Shortcuts not working in Studio 2014

Anna Lehtinen

Hi,

I just had to buy a new computer and after installing Studio 2014 I noticed that the shortcuts are not working, even if they can be seen in the shortcut list. What could be the reason and what could I do to solve the issue? 

Many thanks in advance!

 

Katariina
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  • Hi Katariina,

    When you installed Studio, which profile did you choose? Trados or Default? If Default then your shortcuts should work. If Trados then you'll have shortcuts as they used to be with Trados 2007 ;-)

    To check or change this, go to File>Setup>Manage user profiles:

    If the current user profile isn't 'Default' then click 'Change user profile' and change it.

     

    If this doesn't work or it is already set to 'Default', try going to File>Options>Keyboard Shortcuts then click 'Reset to Defaults'. If the installation process went wrong for some reason, this may sort things out.

     

    Another possibility is to do a Windows repair on Studio. Shouldn't be necessary straight after installation but here's how:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
    3. Click/highlight SDL Trados Studio 2014 and click Repair on the top toolbar or in the dropdown if you right-click.
    4. Restart Studio.
    If that doesn't work try a reset. You'll need to make hidden files and folders visible if they are not, here in the Windows Explorer Ribbon:
     
    Then via Windows Explorer, navigate here:
    C:\Users\[Username]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0
     
    Delete the following 3 files:
    BaseSettings.xml
    Plugincache.xml
    UserSettings.xml
     
    Then open Studio. You will have to recustomise your settings. I know this is a pain but it's good to go through the settings and tweak them now and then to make sure you have it set up to the optimum for whatever you are doing. Also to be sure your Studio settings haven't been changed by an update.

    I hope some of this helps!

    All the best,

    Alison
  • in reply to Alison Field
    Thank you Alison,
    Unfortunately none of these helped - I tried them all. I already had chosen the default user profile, but resetting to defaults didn't solve the issue. I also followed your instruction about deleting those 3 files under C:\Users\[Username]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0, but that didn't help either. It would be very important for me to get these shortcuts working. Is there anything else I could try?

    br, Katariina
  • in reply to Anna Lehtinen
    Are you using a computer or a Mac?
    Which shortcuts do not work?

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • in reply to Jerzy Czopik
    I'm using Windows 10. The concordance search is one that doesn't work.
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