Error: The specified URI is not a valid server-based translation memory URI.
Parametername: uri Trados blocked!

Question

When trying to select Translate single document I get the following message: The specified URI is not a valid server-based memory URI. Parameter name: uri. Then when I click OK I get the window to select languages but as soon as I try to select the first language I get the same message. I cannot use Trados and cannot work. Software patches and updates are installed. This problem has been known and discussed for a while now but apparently not solved. Any new solution? 
 Thank you for your help 
 Best 
 Catherine

Paul · Accepted Answer

Hi Catherine Ruet , 
 
First try a reset. You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2015 and SDL Trados Studio 2017. 
 
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions. 
 
If that doesn't help you then log a case with the support licensing team as they are usually very fast with these issues. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the second option. 
 
Regards 
 
Paul

Paul · Answer

Hi Catherine Ruet , 
 
Does this thread help? 
 
 community.sdl.com/.../13182 
 
Regards 
 
Paul

Paul · Answer

Hi Patrycja Drygas , 
 
I think you should try a reset of the software. 
 
Uninstall Studio 
 
Manually remove the following folders 
 
c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml 
 
c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\ 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\ 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\ 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\ProjectApi\14.0.0.0\ 
 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\ 
 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\ 
 
c:\ProgramData\SDL\SDL Trados Studio\14\ 
 
c:\ProgramData\SDL\SDL Trados Studio\14.0.0.0\ 
 
c:\ProgramData\SDL\SDL Trados Studio\Studio5\ 
 
c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\ 
 
Then reinstall Studio. If that still fails to help then I'd recommend you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option. But do try the full reset first as the support team will probably do this anyway. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Error: The specified URI is not a valid server-based translation memory URI. Parametername: uri Trados blocked!