Error message during Project creation; "Could not find the file...."

Question

Hello, I have recently installed Studio 2017 but when I try to create my first Project I receive the error message "Could not find the file...." during the "Convert to translatable format" procedure. It seems that it doesn't locate the source files. Any idea how I can fix this? I have restarted the program multiple time. Thanks

Paul · Answer

Hi Vasso Angeletou , 
 
Worth checking you installed the application as administrator. If you didn't then just install again over top, but right-click and select "Run as administrator" when you install. If that doesn't help then try a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
 
If that still won't help then I'd recommend you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Error message during Project creation; "Could not find the file...."