Error message during Project creation; "Could not find the file...."

Hello, I have recently installed Studio 2017 but when I try to create my first Project I receive the error message "Could not find the file...." during the "Convert to translatable format" procedure. It seems that it doesn't locate the source files. Any idea how I can fix this? I have restarted the program multiple time. Thanks

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  • Hi ,

    Worth checking you installed the application as administrator. If you didn't then just install again over top, but right-click and select "Run as administrator" when you install. If that doesn't help then try a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0

    If that still won't help then I'd recommend you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • Hi ,

    Worth checking you installed the application as administrator. If you didn't then just install again over top, but right-click and select "Run as administrator" when you install. If that doesn't help then try a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0

    If that still won't help then I'd recommend you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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