[SDL Trados 2017] Missing source text in pptx file

Question

I using SDL Trados 2017. and Trados 2017 is not show some text from power point(.pptx) file. 
 
 - full text in pptx file. and red box is missing text when file process on SDL Trados 2017. 
 the yellow text is last text on SDL Trados 2017

- Trados 2017 is not show some text(red box in upper picture is missing). just show the yellow text and show next slide.

Please let me know about option setting. or something else that I have to do. Thanks in advance. 
 
 Best Regards, 
 Vittaya Junvirattanachai

Paul · Accepted Answer

Hello Vittaya Junvirattanachai 
 Thanks for sending the files. Took me a while but I see now you are referring to one slide in that deck. When I open the pptx in Studio I see this: 
 
 All the text you are missing is there for me. I then pseudo-translate so I can easily see if anything gets missed in the target. I don't see any missing text, and I get this in the target for your affected text: 
 
 I can't reproduce your reported issue at all using the default settings for Studio. But I do see the problem you have with the files you sent me. So this is what I did: 
 Took a new sdlxliff in your language pair created from your source file. Perfect matched it to your translated sdlxliff. This gets me a translated file with this: 
 
 I'll email you my sdlxliff and all you need to do, hopefully, is fill the gaps. I don't know why you have this problem, perhaps you need to update Studio? The latest version is this: 
 SDL Trados Studio 2017 SR1 - 14.1.6329.7 SDL MultiTerm 2017 SR1 - 14.1.2460.4 
 If you don't have this then I'd recommend you upgrade your 2017. 
 Regards 
 Paul

Paul · Answer

Hi Vittaya Junvirattanachai , 
 
There is an option in the older PPTX filetype to skip complex scripts, but I'm not sure this is at play since all your source seems to have been complex script. You could try disabling that option, and maybe also try the other PPTX filetype to process the file and see it it makes any difference. Do you know which version of the Studio filetypes you are using? 
 
Can you share a single slide with this problem? If so email it to pfilkin@sdl.com 
 
Regards 
 
Paul

Paul · Answer

Hi Vittaya Junvirattanachai , 
 
Thanks for sending me the file. Here’s what I did: 
 
1.	Opened the file for translation 
2.	Pseudotranslated it using dollar symbols 
3.	Saved the target 
 
Everything is translated for me as you'll see in the files I sent back to you. Can you send me your sdlxliff when you translate the file? 
 
Thank you 
 
Paul

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[SDL Trados 2017] Missing source text in pptx file