Hi,

This is inevitable unfortunately. I have come across similar issues many times with this scenario.
I believe it is something to do with date stamps within SDLXLIFF file that get somehow recognized as newer than bilingual review docx from the customer. Especially if you keep your project on network and someone opened it, then bilingual review process may not work.
I can only offer a workaround I use.

1. Go back to your Studio project.
2. Run Export for Bilingual Review batch task.
3. Open MS Word, Go to Review, Compare, Compare (not Combine).
4. Specify this newly exported bilingual review docx as original.
5. Specify the real review docx from the customer as revised.
6. Click on More option and check the settings are appropriate.
7. I would choose Word level for "Show changes at" option, New document for "Show changes in" option, also would uncheck "Comments" for "Comparison settings", etc.
8. Run Update from Bilingual Review and supply this docx from Word Compare.
9. Open SDLXLIFF file and cross check against the review docs from the customer to ensure the edits were imported successfully.

I hope this helps.

Thank you,
Naoko

Unknown said:

This is inevitable unfortunately.

Hi Naoko Jones 

I don't think it's inevitable, but there are things you need to be aware of that can help improve the success ratio of this process.

Jorien Korver 

This article might be helpful in addition to the solution from Naoko:

https://multifarious.filkin.com/2014/07/26/efer-ad/

Regards

Paul

Unknown said:

This is inevitable unfortunately.

Hi Naoko Jones 

I don't think it's inevitable, but there are things you need to be aware of that can help improve the success ratio of this process.

Jorien Korver 

This article might be helpful in addition to the solution from Naoko:

https://multifarious.filkin.com/2014/07/26/efer-ad/

Regards

Paul