Where can I download Studio 2017 SR1 CU8 manually?

Sandra Grossman over 4 years ago

My autoupdate function does not work.
Thanks,
Sandra

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Paul over 4 years ago

Hi Sandra Grossman ,

From here:

gateway.sdl.com/.../communityknowledge
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Andreas Ljungström over 4 years ago in reply to Paul

Hi Paul,

my updater is also throwing an error:

Of course I can download manually, but are you working on fixing the auto-updater?

Thanks,

Andreas
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Romulus Crisan (former member) over 4 years ago in reply to Andreas Ljungström
We just released some changes around the auto-update in CU8.

We tried to reproduced the problem on a german machine but with no success. In order to get an idea of what might cause the problem would you be able to provide the following files from your machine:

C:\ProgramData\SDL\SDL Trados Studio\Studio5\Updates\UpdateLog.txt

C:\Users\[Username]\AppData\Local\Temp\studio5Updates\Updates.xml and Filtered.xml
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Andreas Ljungström over 4 years ago in reply to Romulus Crisan (former member)

Hi Romulus,

yes, I will do that. Actually, our supporters had to log a support case for me yesterday (00317414) because following the manual installation of the 2 msp and 1 exe file, my Studio has completely stopped working! :(
The view part Notifications keeps throwing errors and I cannot move between the navigation areas, nor open the Editor.

I'll email you with the files and I hope to hear from your supporters today still. I need Studio for my consultancy jobs as of Monday - I'm on the road teaching all of next week.

Thanks,
Andreas
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Andreas Ljungström over 4 years ago in reply to Romulus Crisan (former member)

Hi Romulus,

yes, I will do that. Actually, our supporters had to log a support case for me yesterday (00317414) because following the manual installation of the 2 msp and 1 exe file, my Studio has completely stopped working! :(
The view part Notifications keeps throwing errors and I cannot move between the navigation areas, nor open the Editor.

I'll email you with the files and I hope to hear from your supporters today still. I need Studio for my consultancy jobs as of Monday - I'm on the road teaching all of next week.

Thanks,
Andreas
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