Fails to open the Suite 2017, because it's unsupported by System Globalization Japanese Calendar

Question

I successfully installed the SDL Trados Suite 2017 with its AutoSuggest and tried to upgrade my previous TMs created by Trados 2007 and Suite 2009, which had "yy/mm/dd" in their filenames. The Suite 2017 returned the error message in Japanese saying "The Date Time calendar expressed in character/letter strings is not supported by System Globalization Japanese Calendar." The TM upgrade failed. I closed the Suite 2017, shut down and rebooted my PC and tried to open the Suite 2017. Now it returns the same error message and "refuses" to open. Please let me know the solution(s) for this error. Now I can't even open the application! Thank you!

Naoko Sophie Natsusato · Accepted Answer

Dear Paul, 
 
Helped by the SDL Support and solved. They were really helpful. 
 
I uninstalled /deleted the application files and folders as instructed by them, and reinstalled the Studio 2017 application. Then I had no problem opening the Studio 2017. 
 
But the root cause seems to be unknown. The MS calendar had been set at western one. So, maybe it's Japanese characters/letters, not calendar, that caused this problem. 
 
I hope they'll develop a patch to fix this error sometime soon. 
 
Anyway, thank you for your support. It was very encouraging. when in trouble. 
Thank you again. 
Best regards, 
Sophie

Paul · Answer

Hi Naoko Sophie Natsusato , 
 
This is a strange one and we haven't seen it before. The support team have logged a case on your behalf and someone should be in touch with you in the next hour or so. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Fails to open the Suite 2017, because it's unsupported by System Globalization Japanese Calendar