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No upgrade to Ulimate?

Carola Striebel

I would like to upgrade from Freelance 2017 Plus to Ulitmate. But there is no such upgrade on offer. Why is this so?

I have been advised by Sales to purchase a 400€ licence for TermExtract. This is not exactly the solution I had in mind...

Thanks for your suggestion or support, Carola
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  • 0 in reply to Carola Striebel
    Hi ,

    The Freelance Plus upgrade is just an additional licence of the same software. You are asking for a completely new piece of software, so it's not the same.

    I think your best course of action is to contact your sales advisor and see if you can negotiate a better price with your argument... it is Xmas!!

    Paul Filkin | RWS Group

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    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
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  • 0 in reply to Paul
    Hi Paul,
    Thank you for thoughts on the matter and your advice. I guess we agree to disagree. I find it obvious that SDL would offer an upgrade to a new bundle where the largest part is already included in the previous version.

    Be this as it may, it is totally out of my comfort zone to contact a sales rep and try to negotiate a better bargain. It has always been my personal policy that my prices are fair and transparent, this is what I would like to experience from my suppliers, too. The practical solution for me is: I will continue using my good old MemoQ licence to extract terms, where this is an intrinsic feature. No worries there.

    Best, Carola
  • 0 in reply to Carola Striebel
    Just as an example: A customer submits a text for translation, 75% of which I translated earlier this year. How reasonable would it appear to the client when I was to tell him that I would charge the 100% of the entire text? Or wait until Christmas? By all means, I do not intend to be sarcastic, I just do not understand why my request is deemed to be so utterly outlandish. Actually, I thought that not offfering an upgrade was an oversight that would be rectified immediately.
  • 0 in reply to Carola Striebel
    Hi ,

    It's not outlandish, I was just trying to help you see why there is no upgrade to this package. Multiterm Extract is a separate piece of software altogether that is designed only for term extraction. If I use your analogy then it would be a little like your customer sending you the text you have 75% translated and then a new book on a different subject matter that has no leverage at all and expecting you to include it. You wouldn't, you'd charge full rates because you'd never translated the material before.

    Anyway... I don't want to argue with you over this. I'm not a salesman and as we don't get the sales teams in here a lot I thought I'd offer an explanation. Your best bet is as I suggested. Contact the sales team and see if you can negotiate a better deal for yourself. Transparency is 400 EU for the software you don't currently own so if you are upgrading from an earlier version of Studio then you could probably get something reduced.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub