Failed to save project template 'Default' to 'C:\users\Daniel\Documents\Studio 2015\Project Templates\Default.sdltpl'

Question

Out of the blue getting this message, and being unable to use Trados. Renaming the Default template or using the sample template didn't help. 
 Wasted one day of work on this. If any one has a solution, many thanks in advance. However, I can't be the only one with this problem, and I don't think the Trados team is very supportive ...

Paul · Answer

Hello Daniel Glon 
 can you try deleting, or renaming, the default template here: 
 c:\Users\[USERNAME]\Documents\Studio 2015\Project Templates\Default.sdltpl 
 Then restart Studio and try again. This will recreate the default but with all default settings, so if you had TMs and Termbases and other settings like verification for example in there they will be lost. So if you prefer just rename it for now... add this to the end of the template name instead of deleting it: 
 Default.sdltpl_orig 
 Then if the problem still occurs you can restore this while we try something else. 
 Regards 
 Paul

Paul · Answer

Did you also try the other solution in here? 
 
 community.sdl.com/.../6022 
 
The one about reinstalling Microsoft Visual C++ 2010? 
 
If this isn't helping then I suggest you contact the support team. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Failed to save project template 'Default' to 'C:\users\Daniel\Documents\Studio 2015\Project Templates\Default.sdltpl'