Receiving error

Question

Hello: 
 I am currently running SDL Trados Studio SR1 - 14.1.6278.0 on a 64-bit Windows 10 PC. 
 When I create a project, as I translate segments I randomly (but consistently, every time) will receive the cryptic error message shown below, and then SDL Trados Studio stops execution completely, forcing me to close the program via Task Manager. This seems to happen only when I create a project. I have received packages with projects created by others and SDL Trados Studio seems to work fine. 
 Error message: No se pudo recuperar el generador de clases COM para el componente con CLSID {5A02A4FA.ACOB-4852-BC08E-0494CD3189C6} debido al siguiente error: 800700c1 no es una aplicaci&oacute;n Win32 v&aacute;lida. (Excepci&oacute;n de HRESULT: 0x800700C1). 
 (Sorry about the Spanish, but I purchased my PC in Latin America and Windows is installed with Spanish GUI). The message basically says that the COM class factory for component with that CLSID could not be recovered because of exception 0x800700C1, not a Win32 application. 
 I looked around and apparently the problem lies in the Visual C++ MFC library. I looked in Microsoft's website, and apparently the library I have installed is the version for Windows 7. To install the new version I would have to uninstall that and install the new Visual C++ redistributable service pack. 
 My questions: Am I correct? Is this the solution? Or is there another way to fix this? please advise asap.

Paul · Answer

Hi Enrique Chi , 
 
I guess you are referring to this article? 
 
 gateway.sdl.com/.../communityknowledge 
 
I think I would try updating Studio and Multiterm to the latest versions first as this action may repair anything odd. The latest are these and they are free updates: 
 
SDL Trados Studio 2017 SR1 - 14.1.6413.8 
SDL MultiTerm 2017 SR1 - 14.1.2471.5 
 
If that doesn't work then go ahead with the KB advice and update Visual C++. You probably should not uninstall older versions as some programs you have running may need them. It's quite normal to see many versions installed on a computer. I just looked and I have 16 versions running on my laptop.

Paul · Answer

Hi Enrique Chi , 
 
The live chat team were correct, this is an autoupdate. If it's greyed out then you probably need to run a repair of Studio because it means the files in the Updates folder here are probably corrupt, or not there: 
 
c:\ProgramData\SDL\SDL Trados Studio\Studio5\Updates\ 
 
You could even try deleting the files in this folder and running a repair to make sure they are replaced with new ones from the installation file.

Paul · Answer

Hi Enrique Chi 
 Unknown said: I'll take this opportunity to complain about the format of these forums. Once I post something, I have not found a way to locate my post to update or reply. 
 If you click on your "Profile" at the top right then you can select "Activity" and this will list all the posts you have made in the order you made them... most recent first. 
 Unknown said: I do get emails telling me there's a new reply, but when I come to this site, I can't locate the post, no matter what. 
 Have you tried clicking on the link in the email as this will take you directly to the post? All types of notifications have a link in them... at least that's how I work every day. 
 Unknown said: I'm not a newbie as far as forums, web pages and tech is involved, but I can't seem to find relevant content when I need it here. Why is this website so unnecessarily difficult to use? 
 I do sympathise with you. The reason why I always mention the poster in the responses is because often they have not set up their notifications properly, or they don't work well, and they have no idea there was a response. So I always mention the poster and they always get the notification and can click on the link it contains. The best place to raise your concerns over the community itself is here: 
 https://community.sdl.com/developers-more/feedback-groups/community-help/ 
 Regards 
 Paul

Paul · Answer

Unknown said: Like I mentioned, there was an email from this thread with a link, and that's how I found it. Your reply now generated a similar email. I do suppose I have my notifications set up correctly. 
 Hi Enrique Chi not necessarily. Did you get two? One telling you were mentioned and the other just an email containing the post? If you got two then you have them set up correctly. If you got one then you probably don't.

Trados Studio > 1. Trados Studio

Receiving error