Could not load file or assembly 'ICUWrapper.dll' or one of its dependencies

Question

Hello, 
 I have an issue when trying to set up a project in Studio 2017. 
 Other colleagues of mine were able to set up a project in Studio 2017 with the same source files. I was able to do do in Studio 2015, yet not in Studio 2017. 
 I've tried to locate "ICUWrapper.dll' in my computer, and it exists under C:\Program Files (x86)\SDL\SDL Trados Studio\Studio5. I've even tried to reinstall Studio 2017, no luck either. 
 Stake trace error is hereunder. 
 /cfs-file/__key/communityserver-discussions-components-files/90/7206.6622.sdlerror_2D00_2018126_2D00_16h6m33s.sdlerror.xml 
 Any ideas? 
 Thanks!

Paul · Answer

Hi NLG GmbH , have you tried running a repair of Studio on that machine?

Paul · Answer

Hi NLG GmbH , 
 
It could be a bug, but not necessarily always with Studio. There are a lot of dependencies and these unusual things can be tricky to locate. I think your best bet is to log a case and have the support team investigate it. If you have a support contract then use the portal, if you don't then go this route. 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Lydia Simplicio · Answer

Hello Mia Liou , 
 
If you are facing licensing and installation issues that are preventing you from working- you are entitled to log a free support ticket at- gateway.sdl.com/liveagentlicensing 
Should however there be other issues- that are not covered by licensing and installation support and you need a support and maintenance contract, you will need to upgrade to Studio 2019 first. 
Please remember that Support and Maintenance not only offers unlimited support- but you also receive FREE upgrades.

Trados Studio > 1. Trados Studio

Could not load file or assembly 'ICUWrapper.dll' or one of its dependencies