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Multiterm no longer working in Trados Studio 2014; causing it to crash

Rhonda Sherwood

Hi,

 

I've been using Trados studio 2014 SP2 & Multiterm for quite a while now. Until recently virtually all of my translations were from source French Canada to target English Canada. More recently, I've also been translating from Source English Canada to target French Canada. I have done a couple of translations from source Spanish to either target English Canada or French Canada. I have only one termbase with +/-20,000 terms. I have an fr-CA_en-CA and an enCA-fr-CA termbase.

A few weeks ago, my termbases won't open in Trados, even though it shows up as enabled in my project settings. When I try to quick add entries to my termbase in trados, I get the message "Multiterm cannot add the entry". I can't get rid of the message so I have to exit Trados under Program manager.

So right now I can't use Multiterm in trados at all, which kind of defeats the purpose.

I tried to repair my termbase multiple times (never works; Multiterm always crashes).

I just uninstalled and reinstalled both Trados 2014 SP2 and Multiterm SP2, but that didn't fix anything.

Can someone please help me figure out how to get things working properly again?

 

thanks,

Rhonda
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  • 0
    Hi ,

    I don't really know what to suggest other than you carry out a reset. But first confirm you have these versions so you are up to date with compatible versions:

    SDL Trados Studio 2014 SP2 - 11.2.4435.12
    SDL MultiTerm 2014 SP2 - 11.2.1379.0

    If you aren't then get up to date first and that process might help too. If you are already up to date then try the reset.

    Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0

    So the path would become this:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0_old

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../
    Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0

    So the path would become this:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0_old

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../

    You may also have to do a MultiTerm reset and it might help. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm11

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    Hi Paul, I followed your instructions but it didn't work. I have the right versions of Trados and Multiterm and did the resets as you instructed but I still get the same problem. Termbase won't work in Studio. Termbase won't open and when I tried to quick save terms, I get the same error message "Multiterm is unable to add the entry." I saved the error message details if there's a way for me to send them to you.

    The only other thing I can think of is that I recently started using Google Backup and Sync. Could this be affecting things in some way?

    Another thing I've noticed is that when I look at program settings, my termbase is enabled as the default, but the project languages are English Canada first and French Canada second, even though English is the target and French is the source. Is this a potential problem?

    And another possibility: I've tried removing my termbase and re-adding it just to see what would happen. When I do that, I get the message: The default termbase has been changed so the languages have been changed. Check that the new languages are correct. They are, but not in the correct order (English first, French second).

    Any ideas?
  • 0 in reply to Rhonda Sherwood
    Hi ,

    Are your termbases local or in a remote location like googledrive or dropbox perhaps? Are they on an external drive? If any of these applies try moving them locally and see if the same problem occurs.

    Another idea would be to try deleting all the index files from the termbase. So all files apart from the *.sdltb itself. This would be these :

    *.mdf
    *.mtf

    See if that helps. If not see if you can use the Glossary Converter perhaps to export your terms to a MultiTerm XML/XDT and then try recreating your termbase and importing the terms back in again. Perhaps a recreation of the termbase will help.

    The order of the languages in your last question doesn't matter. What matters is you are able to select a language for each one.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • 0 in reply to Rhonda Sherwood
    Hi ,

    Are your termbases local or in a remote location like googledrive or dropbox perhaps? Are they on an external drive? If any of these applies try moving them locally and see if the same problem occurs.

    Another idea would be to try deleting all the index files from the termbase. So all files apart from the *.sdltb itself. This would be these :

    *.mdf
    *.mtf

    See if that helps. If not see if you can use the Glossary Converter perhaps to export your terms to a MultiTerm XML/XDT and then try recreating your termbase and importing the terms back in again. Perhaps a recreation of the termbase will help.

    The order of the languages in your last question doesn't matter. What matters is you are able to select a language for each one.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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