The process cannot access the file ... because it is being used by another process!

Question

SDL Trados Studio 2017 SR1 - 14.1.6413.8 During the past 2 weeks, when trying to open files for translation I often get the message: The process cannot access the file ... because it is being used by another process If I try a few times, it eventually opens If I try and open multiple files (say 10) at a time I always get the message. The issue does not go away after shutting Studio, it does not go away after reboot/shutdown, and it happens on all projects from many different customers HELP! SDLERROR XML Attached Fullscreen sdlerror-201824-8h9m52s.sdlerror.xml Download The process cannot access the file 'C:\Users\jaddess\AppData\Local\Temp\hrlfu5fq.xz3\ijdhyo4t.ijp.ttx' because it is being used by another process. System.IO.IOException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 mscorlib -2147024864 b__c(ISdlXliffStreamContentHandler handler) at System.Collections.Generic.List`1.ForEach(Action`1 action) at Sdl.FileTypeSupport.Bilingual.SdlXliff.SdlXliffFeeder.ContinueScanning() at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ContinueParsing() at Sdl.FileTypeSupport.Bilingual.SdlXliff.XliffFileReader.ParseNext() at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ParseNext() at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.ParseNext() at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.Parse() at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context) at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context) at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__3() at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action) at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e) at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e) at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]> SDL Trados Studio 14.0.0.0 14.1.6413.8 Microsoft Windows 10 Home NULL 1033 1255 COUGER-2018\jaddess 4.0.30319.42000 COUGER-2018 True 16695772 MB

Paul · Answer

Hi Jonathan Addess , 
 
Try disabling your antivirus and see if this helps. If it does you probably need to whitelist Studio.

Paul · Answer

I guess this article is one to use: 
 
 gateway.sdl.com/.../communityknowledge 
 
This has come from the technical teams but if you think it's inappropriate I can investigate.

Paul · Answer

Hi Jonathan Addess , 
 
We saw a similar issue yesterday that may have been caused by either an AV update or a Windows update, she wasn't sure. But she resolved it by changing a setting in her AV, Avast. I suggest that if you can't solve this yourself that you log a case. 
 
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Paul · Answer

Hi Steve Erpelding , 
 
Please log a case so we can investigate why this is happening for you. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

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The process cannot access the file ... because it is being used by another process!

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