"Cannot validate SDL plug-in" Studio 2015

Question

Studio 2015 keeps crashing. It started with a message saying "out of memory server" and then I got blank Windows when I tried to use Studio commands. I decided to save my work, but then came the message "cannot validate SDL plug-in: sdl.desktop.Platform. implementation.... dll". 
 I went to the Windows control panel and launched a repair procedure but it didn't fix my problem. 
 Someone to help me out of this? I'm starting a very large assignment and can't afford to loose days before fixing this. 
 
 Thanks, 
 
 Ariane

Ariane Nuchelmans · Accepted Answer

Hi Andres, 
Monday, I lost half of my afternoon trying to solve the problem with a complete RESET of Studio and a RESTART of my PC. I seemed to work and yesterday afternoon, it crashed again. I had a support session this morning with the support team. Bodgan tried to fix it doing all sorts of things totally unknown to me. I made a Windows update following his advice. I took about an hour and I had just opened my Studio file and started anew the same segment when it crashed. I'm waiting Gobdan's response to my call for help !

Oana Nagy · Answer

Hello Ariane Nuchelmans , 
 
I suspect this may have something to do with the 'Web Lookup' App. 
 
Please remove the providers Linguess/Pons and Dilbert- then restart Studio 
Do you still have the same issues or has this now resolved the problem? 
 
If problems persist- please try the following 
 
Close Studio, then delete these: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12\Plugins\Packages\Web Lookup.sdlplugin 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12\Plugins\Unpacked\Web Lookup\ 
 
Then double click the plugin you downloaded and install again. Restart Studio and see if this helps. You do have to select a word or phrase before it will do anything and then you should see a new window introduced somewhere in the interface... it's movable and you can place it wherever you like. 
 
Please let me know how you get on.

Oana Nagy · Answer

Hello Ariane Nuchelmans , 
 
Ok- my apologies. This error message was often related to the specific plugin- but if you have not downloaded any plugins- please try a Studio RESET 
 
 gateway.sdl.com/.../000001417 
 
Kr

Oana Nagy · Answer

Hi Ariane Nuchelmans (ArianeNuchelmans) , 
 Are you able to post the error stack please-

Are you working with either Worldserver or Groupshare clients (server based projects) 
 
 Kr

Paul · Answer

Hi Ariane Nuchelmans , 
 
Could be a windows update, anti-virus update, some other invasive software update... very hard to tell why things work one day and not the next. The normal solutions would be a complete reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0 
 
So the path would become this: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\12.0.0.0_old 
 
Then run a repair on Studio. You could remove all plugins you installed in the past too, but I think you said you have not installed any so this probably isn't needed. 
 
If that doesn't help then I think you need to have support help you.

Andrés Enjuto · Answer

I'm sorry for you! 
 Please check my latest news: 
 1. I tried working with SDL Trados Studio 2014 on another computer. When I opened it today, it crashed. I opened it again and it remained stable. I loaded my project without TM and termbase (since I still had to transfer them) and it worked . I was able to move around in the file. Then I loaded TM and termbase and it froze until now (some 20 minutes). No crash, the software is just frozen. 
 2. After this, I went back to my main computer and, in Studio 2017, I loaded my project without TM and termbase . It was stable. Then I loaded only my TM and I have been able to work (just a few segments, so far, but it did not crash). 
 * Weird fact: I am not able to use the undo shortcut (Ctrl+z) in Studio 2017 now. It worked before. 
 
 You can try working without your termbase (move the termbase to another folder, so Studio cannot find it). If you also can work this way, maybe with have found the problem and can charge SDL a "finder's fee", lol! 
 
 Best regards, Andr&eacute;s

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"Cannot validate SDL plug-in" Studio 2015