Hello,
For the past month, we have been experiencing extreme lag with the Verify check in SDL Trados Studio 2017 to the point where we have had to do our QA checks elsewhere as our sessions have been freezing. Is this a known issue at SDL or what can be done to resolve it? This doesn't appear to be an issue with our 2015 licenses.
Thanks,
Steven
I would suggest that updating MultiTerm to the latest 2017 version is the next logical step for you to take.
There may still be interactions taking place between the two pieces of software and if Studio 2017 is sending out signals for 2017 which is not present, I would have thought that would slow things down.
I recommend you install MultiTerm 2017 AND update it to the latest version, also keep both Studio 2017 and MultiTerm 2017 up-to-date. If you need instructions on how to do this, don't hesitate to ask.
All the best
Alison
May I ask why you're not currently considering upgrading to Multiterm 2017?
If it is a question of expense, it costs nothing because it comes free with Studio 2017. All you have to do is download it once from your SDL account then install it on all your machines.
If it is a question of IT time, it would take no more time than that which you are already losing every time your verifications take too long.
Upgrading to 2017 is the only logical next step to take. If, after that, you find that the software is still taking too long to verify, then you will have a valid case to present to SDL and it will become their problem to solve.
If you do not install the MultiTerm version that is designed to work with Studio 2017, I would say that SDL has no obligation to provide an alternative solution and in fact may not be able to do so.
Do you see what I mean?
Apart from that, do try a Windows repair on both Studio and all MultTerm components after first making sure they're both up to date... Let me know if you need instructions for this.
All the best,
Alison
[:)]
May I ask why you're not currently considering upgrading to Multiterm 2017?
If it is a question of expense, it costs nothing because it comes free with Studio 2017. All you have to do is download it once from your SDL account then install it on all your machines.
If it is a question of IT time, it would take no more time than that which you are already losing every time your verifications take too long.
Upgrading to 2017 is the only logical next step to take. If, after that, you find that the software is still taking too long to verify, then you will have a valid case to present to SDL and it will become their problem to solve.
If you do not install the MultiTerm version that is designed to work with Studio 2017, I would say that SDL has no obligation to provide an alternative solution and in fact may not be able to do so.
Do you see what I mean?
Apart from that, do try a Windows repair on both Studio and all MultTerm components after first making sure they're both up to date... Let me know if you need instructions for this.
All the best,
Alison
[:)]
If the installation of MultiTerm 2017 doesn't result in an improvement in your workflow, you can get free help from SDL Support with installation issues that are stopping you working normally, really quickly here:
Installation and licensing help
Fingers crossed!
What I meant was that if installing MT2017 didn't solve the issue, then you'd be able to call it an installation issue.
If you reinstalled Studio and still had the problem maybe then they'd allow it a an installation issue.
Maybe this will sort it anyway.
Hope so
Ali
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