Hi Hannes Hambrecht

- Check you have the latest update of your version of Studio and MultiTerm, via Help > Updates in each case

- Try a Windows Repair of MultiTerm Core and Desktop, then Studio (Windows repair)

These don't take long and quite often solve unexpected malfunctions.

Please report if this helps or not.

All the best

Alison

Hi Alison,

Thanks for your suggestions.

I checked for updates from within the application and none were available.

After I did a Windows Repair, the application crashed on launch. I've attached the error message.

As per your suggestion in the thread that you linked, I uninstalled all SDL components and then reinstalled them. At least now the application doesn't crash on launch anymore, but the original problem still persists.

Any other ideas?

Hannes

new error report: /cfs-file/__key/communityserver-discussions-components-files/90/sdlerror_2D00_201882_2D00_14h31m54s.sdlerror.xml

Hello Hannes Hambrecht ,

From the second attached error stack it is rather different to the first one.

As you have updated Windows/Studio/MultiTerm as Alison Field suggested and that you can at least now open Studio I would suggest removing the termbase Termbase from your project.

Then create a new folder in Windows (where you normally keep your files) and move the Termbase into this new folder.

Now remove the old project from Studio and recreate it, but do not add any Termbase at this stage. Does the project now open with issue?

If so - please add the Termbase and see if this is still problem free.

If you are still having issues and i note a curious error in the error stack-

"To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]."

Then please log a ticket with our support department-

ps://gateway.sdl.com/liveagentlicensing (using the first option)

Once the support team have been able to help, would you mind posting back in to the community the solution.

Hello Hannes Hambrecht ,

From the second attached error stack it is rather different to the first one.

As you have updated Windows/Studio/MultiTerm as Alison Field suggested and that you can at least now open Studio I would suggest removing the termbase Termbase from your project.

Then create a new folder in Windows (where you normally keep your files) and move the Termbase into this new folder.

Now remove the old project from Studio and recreate it, but do not add any Termbase at this stage. Does the project now open with issue?

If so - please add the Termbase and see if this is still problem free.

If you are still having issues and i note a curious error in the error stack-

"To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]."

Then please log a ticket with our support department-

ps://gateway.sdl.com/liveagentlicensing (using the first option)

Once the support team have been able to help, would you mind posting back in to the community the solution.

Hi Hannes Hambrecht

Stephen's link isn't working, here it is again... (address"https://gateway.sdl.com/liveagentlicensing")

Installation and licensing help

Click 'Submit request' and fill in the form, selecting 'installation' from the 'case type' dropdown menu and giving your email address accurately so they can contact you.

As Stephen asks, it would be great if you could post here what the solution was to your problem - thanks!

All the best

Alison :)