"General error has occurred" (while trying to open a termbase)

Hi,

I want to open a termbase in a project. When I click on "Project Termbase Settings" in the Term Recognition pane (or when I open the package after closing it or the application), two things appear: a seemingly never-ending progress bar titled "Please wait..." and a dialog box called "Error" that explains "General error occurred". No settings window appears and I cannot open a termbase.
I'm using Studio 2017 SR1 on Windows 7 Pro SP1.
I saved the error output to a file, which I've attached.
Deadlines are approaching fast. Thanks for any pointers on how to fix this!

Regards,

Hannes

error output: /cfs-file/__key/communityserver-discussions-components-files/90/sdlerror_2D00_201881_2D00_23h46m24s.sdlerror.xml

Translate

Rate translation

Suggest better translation

Moderator UI

Thread Subject & Description
"General error has occurred" (while trying to open a termbase) Hi, I want to open a termbase in a project. When I click on "Project Termbase Settings" in the Term Recognition pane (or when I open the package after closing it or the application), two things appear: a seemingly never-ending progress bar titled "Please wait..." and a dialog box called "Error" that explains "General error occurred". No settings window appears and I cannot open a termbase. I'm using Studio 2017 SR1 on Windows 7 Pro SP1. I saved the error output to a file, which I've attached. Deadlines are approaching fast. Thanks for any pointers on how to fix this! Regards, Hannes error output: https://community.rws.com/cfs-file/__key/communityserver-discussions-components-files/90/sdlerror_2D00_201881_2D00_23h46m24s.sdlerror.xml
Get AI Suggestion

AI Reply

Accept answer Reject Answer

Parents

0 Alison Field over 7 years ago

Hi Hannes Hambrecht

- Check you have the latest update of your version of Studio and MultiTerm, via Help > Updates in each case

- Try a Windows Repair of MultiTerm Core and Desktop, then Studio (Windows repair)

These don't take long and quite often solve unexpected malfunctions.

Please report if this helps or not.

All the best

Alison
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Reject Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate
0 Hannes Hambrecht over 7 years ago in reply to Alison Field

Hi Alison,

Thanks for your suggestions.

I checked for updates from within the application and none were available.

After I did a Windows Repair, the application crashed on launch. I've attached the error message.

As per your suggestion in the thread that you linked, I uninstalled all SDL components and then reinstalled them. At least now the application doesn't crash on launch anymore, but the original problem still persists.

Any other ideas?

Hannes

new error report: /cfs-file/__key/communityserver-discussions-components-files/90/sdlerror_2D00_201882_2D00_14h31m54s.sdlerror.xml
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate
0 Lydia Simplicio over 7 years ago in reply to Hannes Hambrecht

Hello Hannes Hambrecht ,

From the second attached error stack it is rather different to the first one.

As you have updated Windows/Studio/MultiTerm as Alison Field suggested and that you can at least now open Studio I would suggest removing the termbase Termbase from your project.

Then create a new folder in Windows (where you normally keep your files) and move the Termbase into this new folder.

Now remove the old project from Studio and recreate it, but do not add any Termbase at this stage. Does the project now open with issue?

If so - please add the Termbase and see if this is still problem free.

If you are still having issues and i note a curious error in the error stack-

"To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]."

Then please log a ticket with our support department-

ps://gateway.sdl.com/liveagentlicensing (using the first option)

Once the support team have been able to help, would you mind posting back in to the community the solution.

Lydia Simplicio | RWS Group

_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Reject Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate
0 Alison Field over 7 years ago in reply to Lydia Simplicio

Hi Hannes Hambrecht

Stephen's link isn't working, here it is again... (address"https://gateway.sdl.com/liveagentlicensing")

Installation and licensing help

Click 'Submit request' and fill in the form, selecting 'installation' from the 'case type' dropdown menu and giving your email address accurately so they can contact you.

As Stephen asks, it would be great if you could post here what the solution was to your problem - thanks!

All the best

Alison :)
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate

Reply

0 Alison Field over 7 years ago in reply to Lydia Simplicio

Hi Hannes Hambrecht

Stephen's link isn't working, here it is again... (address"https://gateway.sdl.com/liveagentlicensing")

Installation and licensing help

Click 'Submit request' and fill in the form, selecting 'installation' from the 'case type' dropdown menu and giving your email address accurately so they can contact you.

As Stephen asks, it would be great if you could post here what the solution was to your problem - thanks!

All the best

Alison :)
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate

Children

0 Hannes Hambrecht over 7 years ago in reply to Alison Field

Hi Steven, hi Alison,

I followed Steven's instructions to remove the termbase from the project and then re-add it. It helped tremendously.
Over the last couple of days, I'd noticed a number of very strange behaviors in the software that would seem entirely unrelated except for the fact that they all cropped up together:
- All queries on this particular server-based TM took a ridiculously long time (>15-20 seconds each) to resolve, and sometimes when I did a concordance search the TM was gone ("No open translation memory" all of a sudden)
- The progress counter at the bottom right of the editing pane (% untranslated, % in progress, % confirmed) stopped updating, even when I saved the file -- only performing a translation count forced it to update
- Certain keyboard shortcuts stopped working (CTRL-Z, CTRL-DEL), even though they were still bound correctly in the settings
- The verification check did not respond to F8 keypresses and was grayed out on the ribbon
Tellingly, after I removed the termbase from the project, or when I opened a different project that used a different TM/TB, all of these behaviors promptly disappeared.

I'm a freelancer and get my jobs pre-packaged from an agency (hence the server-based TM). I'm going to talk with my agency and see if they'd like to perform some consistency checks on the TM and TB before I start opening support tickets. However, it seems everyone there has already gone for the weekend, so...
I'll let you know how it turns out. Thank you both for your help!
Regards,

Hannes
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Share
Documentation Survey: help us offer you better documentation! Translate

Trados Studio > 1. Trados Studio

"General error has occurred" (while trying to open a termbase)