"General error occurred" and "MultiTerm is unable to retrieve the multimedia object"

I get the above two error messages when opening the first file in a translation package I have recently received. I also get another message saying "Could not connect to the '[termbase name' termbase, so you cannot use it for term recognition.

How do I solve this?

I run SDL Studio Freelance 2017 on Windows 10. Both Studio and the OS are fully up to date.

Thank you in advance!

Luca

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"General error occurred" and "MultiTerm is unable to retrieve the multimedia object" I get the above two error messages when opening the first file in a translation package I have recently received. I also get another message saying "Could not connect to the '[termbase name' termbase, so you cannot use it for term recognition. How do I solve this? I run SDL Studio Freelance 2017 on Windows 10. Both Studio and the OS are fully up to date. Thank you in advance! Luca
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0 Lydia Simplicio over 7 years ago

Hello Luca Balestra ,

I am assuming you have received a project package (PPX) from your client?
It would be great if you could post the full error stack -as this can often help pinpoint the problem.
Also could you confirm whether the PPX package contains a local TB or whether the TB is held on the clients server please.

Lydia Simplicio | RWS Group

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0 Luca Balestra over 7 years ago in reply to Lydia Simplicio

Fullscreen sdlerror-201886-18h10m23s.sdlerror.sdlerror.xml Download

<SDLErrorDetails time="06/08/2018 18:10:33">
  <ErrorMessage>General error occurred</ErrorMessage>
  <Exception>
    <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.ProjectApi.Implementation</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at Sdl.ProjectApi.Implementation.TermbaseApi.ProjectTermbaseProvider.GetProviderTermbase(IProjectTermbase projectTermbase)
   at Sdl.ProjectApi.Implementation.TermbaseApi.ProjectTermbaseProvider.GetTermbase(IProjectTermbase projectTermbase)
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.GetCurrentTerminologyProvider()
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.ActiveDocumentChanged(IDocument document)
   at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
   at Sdl.TranslationStudio.Editor.EditorService.set_ActiveDocument(IDocument value)
   at Sdl.TranslationStudio.Editor.EditorView.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ActiveViewPartChanged(IViewWithParts view, IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl._tabControl_SelectedTabChanged(Object sender, SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnSelectedTabChanged(SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.RaiseEvent(UltraTabControlEventId id, EventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnManagerSelectedTabItemChanged(Object sender, SelectedTabItemChangedEventArgs e)
   at Infragistics.Win.UltraWinTabs.TabManager.set_SelectedTabItem(ITabItem value)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.SetSelectedTab(UltraTab tab)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.set_SelectedTab(UltraTab value)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartTab(IViewPartReference viewPartReference, DockingViewPartLayoutInfo layoutInfo)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.NotifyViewPartAdded(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractDockingView.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.TranslationStudio.Editor.EditorView.AddDocumentViewPart(IViewPartReference documentViewPartReference)
   at Sdl.TranslationStudio.Editor.Shared.InternalEditorContext.AddDocumentViewPart(IDocumentViewPart documentViewPart)
   at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
    <InnerException>
      <Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <ErrorCode>-2147220958</ErrorCode>
      <HelpLink />
      <Source>MtTermbase</Source>
      <HResult>-2147220958</HResult>
      <StackTrace><![CDATA[   at Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie)
   at Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10012.29730</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>2057</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>LAPTOP-0ECV6173\Luca</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>LAPTOP-0ECV6173</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8271076 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Hi Steven, I am attaching the error log - hopefully you can see it. The TM is local and yes, I have received an .sdlppx file from my agency.

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0 Luca Balestra over 7 years ago in reply to Lydia Simplicio

Fullscreen sdlerror-201886-18h10m23s.sdlerror.sdlerror.xml Download

<SDLErrorDetails time="06/08/2018 18:10:33">
  <ErrorMessage>General error occurred</ErrorMessage>
  <Exception>
    <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.ProjectApi.Implementation</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at Sdl.ProjectApi.Implementation.TermbaseApi.ProjectTermbaseProvider.GetProviderTermbase(IProjectTermbase projectTermbase)
   at Sdl.ProjectApi.Implementation.TermbaseApi.ProjectTermbaseProvider.GetTermbase(IProjectTermbase projectTermbase)
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.GetCurrentTerminologyProvider()
   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.ActiveDocumentChanged(IDocument document)
   at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
   at Sdl.TranslationStudio.Editor.EditorService.set_ActiveDocument(IDocument value)
   at Sdl.TranslationStudio.Editor.EditorView.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ActiveViewPartChanged(IViewWithParts view, IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl._tabControl_SelectedTabChanged(Object sender, SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnSelectedTabChanged(SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.RaiseEvent(UltraTabControlEventId id, EventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnManagerSelectedTabItemChanged(Object sender, SelectedTabItemChangedEventArgs e)
   at Infragistics.Win.UltraWinTabs.TabManager.set_SelectedTabItem(ITabItem value)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.SetSelectedTab(UltraTab tab)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.set_SelectedTab(UltraTab value)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartTab(IViewPartReference viewPartReference, DockingViewPartLayoutInfo layoutInfo)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.NotifyViewPartAdded(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractDockingView.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.TranslationStudio.Editor.EditorView.AddDocumentViewPart(IViewPartReference documentViewPartReference)
   at Sdl.TranslationStudio.Editor.Shared.InternalEditorContext.AddDocumentViewPart(IDocumentViewPart documentViewPart)
   at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
    <InnerException>
      <Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <ErrorCode>-2147220958</ErrorCode>
      <HelpLink />
      <Source>MtTermbase</Source>
      <HResult>-2147220958</HResult>
      <StackTrace><![CDATA[   at Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie)
   at Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10012.29730</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>2057</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>LAPTOP-0ECV6173\Luca</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>LAPTOP-0ECV6173</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8271076 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Hi Steven, I am attaching the error log - hopefully you can see it. The TM is local and yes, I have received an .sdlppx file from my agency.

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0 Lydia Simplicio over 7 years ago in reply to Luca Balestra

Hi Luca Balestra ,

This error message is originating from your TermBase (and not the Translation Memeory).
As i can see you have upgraded your current 2017 version. I will assume that maybe you have forgotten to update your MultiTerm installation possibly.
First remove the PPX project from Studio-
Then go to HELP in Studio 2017 and search 'Check For Updates'
Now do the same for MultiTerm 2017.
Reboot your machine- Start Studio (ensuring you have saved the PPX previously to the relevant folder) and now open the PPX via Studio (rather than simply clicking the package).

Does this now work for you?

Lydia Simplicio | RWS Group

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0 Luca Balestra over 7 years ago in reply to Lydia Simplicio

Hi Steven,

Thank you. I had in fact updated MultiTerm as well.

I tried downloading MemoQ and importing the package, and a similar error popped up, so the TB was likely the issue.

I ended up having my agency send over an Excel glossary and creating my own TB.

Thank you for your help!
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Trados Studio > 1. Trados Studio

"General error occurred" and "MultiTerm is unable to retrieve the multimedia object"