Network license expired on server cal.local (Trados 2017)

Question

Dear fellow community members, 
 One of our users has encountered the following error message after borrowing a license from our cal.local serer and then trying to open Trados 2017: 
 "network license expired on server cal.local". 
 I have tried repairing Trados 2017 from control panel, tried reinstalling the full suit of SDL 2017 programs, even tried wiping the "C:\Users\User\AppData\Roaming\SDL\SDL Trados Studio" folder - the error is still there. 
 Our license server is fine and other users are able to retrieve the cals, so I need advice on how to deal with it.

Lydia Simplicio · Accepted Answer

Hello Arturas Kalandarisvili , 
 
Thank you for the clarification. 
Maybe then in the meantime before support get back to you- the following article may help (was not relevant to GS) 
 gateway.sdl.com/.../communityknowledge

Lydia Simplicio · Answer

Hello Arturas Kalandarisvili , 
 
I have been unable to confirm/verify your account/licenses, however as you are referencing CAL's I believe you are referring to the connectors for GroupShare (rather than actual professional licenses). 
What should happen is that the borrowed CAL is returned to the server after use (or after a time out) automatically- but in this case it appears that something has prevented this from happening sucessfully 
 
Therefore please log in to your SDL account>SUPPORT and log a licensing and installation support ticket. 
Our licensing/GS team should then be able to help you further.

Trados Studio > 1. Trados Studio

Network license expired on server cal.local (Trados 2017)