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Just for fun...

Hi,

Well, I am quite used to Trados Studio's (now 2017) crashing all the time (often without any error message). My fingers are always ready to press Ctrl + S after some epic functions (e.g. split or merge segments) - it is part of my daily routine...

I am also aware of the fact that Studio should not be able to handle any converted documents (from PDF to Word - why not?).

However, I must share the attached screenshot of an error message received when preparing a simple Word file for tanslation. It is so beautiful...

Kind regards

Sandor

Error message in Trados Studio stating 'An error has occurred while processing a file. Click on the error icon for more details.' with a background of code lines.



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[edited by: Trados AI at 2:02 PM (GMT 0) on 28 Feb 2024]
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  • Hello

    Does that happen if you disable the weblookup tool? Have you got the latest version of it and have you configured it based on the developers advice?

    Studio can handle converted documents, PDF to Word. But the advice, and this would be the same advice for any CAT tool, is that handling PDFs directly is a bad idea and it's always better to spend a little time up front converting them to Word and then cleaning them up before you translate them.

    If Studio is crashing all the time for you then there is clearly a problem and you should contact the support team so they can help you find the source of the issue and resolve it.

    Paul Filkin | RWS Group

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  • Hi Paul,

    This problem happened only once - I never ever experienced it before or after that. The appearance of Web Lookup on the screenshot may be a coincidence - the Web Lookup screen is always pinned when I start Studio (it does not remember the last, i.e. unpinned, status).

    Anyway, of course, I have the latest version and it is configured based on the develeper's advice.

    After converting PDFs to Word using e.g. Adobe Acrobat Pro or Abbyy Finereader, I always thoroughly clean them up using TransTools Utilities.

    However, I experience that even geniuine (not converted) Word files can cause very different kinds of crashing, with an error message or Studio sometimes even simply disappears.

    Generally, I cannot reproduce the same error again.

    I few months ago Windows and all other programs, including Studio, were reinstalled but I still experience crashes quite often.

    Kind regards


    Sandor
Reply
  • Hi Paul,

    This problem happened only once - I never ever experienced it before or after that. The appearance of Web Lookup on the screenshot may be a coincidence - the Web Lookup screen is always pinned when I start Studio (it does not remember the last, i.e. unpinned, status).

    Anyway, of course, I have the latest version and it is configured based on the develeper's advice.

    After converting PDFs to Word using e.g. Adobe Acrobat Pro or Abbyy Finereader, I always thoroughly clean them up using TransTools Utilities.

    However, I experience that even geniuine (not converted) Word files can cause very different kinds of crashing, with an error message or Studio sometimes even simply disappears.

    Generally, I cannot reproduce the same error again.

    I few months ago Windows and all other programs, including Studio, were reinstalled but I still experience crashes quite often.

    Kind regards


    Sandor
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