SDL 2019 unable to process pdf files

Question

Hi all, 
 
 I have recently updated to SDL 2019 but I am frustrated that it is unable to open pdf files. What could be wrong?

Paul Filkin · Accepted Answer

Hi Annika Hedqvist 
 
Have you installed the IRIS plugin and activated it in your PDF settings?

Paul Filkin · Answer

Hi Ganerdene Gantumur 
 
You have not told us anything about how far you get, or what messages you receive, or what actually happens? 
 
Maybe this article will give you some ideas? 
 
 multifarious.filkin.com/.../

Oana Nagy · Answer

Hello Katy Cassel , 
 
Could you provide us with more information please - maybe even the error stack. 
Is the project, one you have created- or a client PPX? 
Are you able to share the PDF (swhale@sdl.com)- 
 
Could you also please let us know if you have any apps installed as this error message may indicate a clash somewhere and i would like to try and replicate this.

Oana Nagy · Answer

Hello Katy Cassel , 
 
If you say you have been able to add PDF's previously without any problem- then the issue appears to lie with this particular PDF. 
 
Therefore to test this- try and open the PDF as a single file translation and then immediately try 'SAVE TARGET AS'. 
If you get an error at this stage, you know that the file itself is problematic and you may need to process this outside of Studio- 
 
 community.sdl.com/.../3182.how-to-work-with-a-pdf-file 
 
PDF files can often be problematic due to the source and quality-

Oana Nagy · Answer

Hi Katy Cassel , 
 
If these are only press releases- could you share them with me please and I will try and duplicate the issue. 
 
swhale@sdl.com

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SDL 2019 unable to process pdf files