Bilingual Review file error "Problem when merging content of segment 1"

Hi everyone,

 

I've had a bit of a look in the community at various solutions for solving errors within Bilingual review but I haven't found anything quite like this yet.

I'm trying to update a file from bilingual review, the client has reviewed it and is now sending it back, the only problem is that it won't go in. Studio is kicking up a very sad error.

 

I tried re-exporting for bilingual review and pointing the program back to the existing reviewed document, but this didn't help.

There is nothing visibly wrong with the file, and the client knows not to touch tags etc. I'm not sure if the fact that it is EN>ZH matters?

Here I have the full error text:

Error dialog in Trados Studio showing 'An error has occurred while trying to load a project' with details including file path and exception message.

Just wondering if anyone has come across this before and if there is any way to make studio take it?

I'm a Project Manager, there are over 300 adaptations to a very large file, and I can't really ask the linguist to go through line by line and implement the changes and not pay them. Thus it's up to me to figure it out or to go line by line myself.

Any insight would be greatly appreciated! Thank you so much in advance!



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[edited by: Trados AI at 8:07 AM (GMT 0) on 29 Feb 2024]
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Parents Reply
  • Hi , I am getting the same problem. I looked at the KB, but this does not help because the file created by Studio IS already in the old version of Word. I exported the bilingual file and did a minor change myself, then updated the file and I got the same error. I opened the freshly created Word bilingual file and Word tells me it is open in compatibility modus. So, I do not know why Studio creates a Word file in an old version instead of the new one. I tried it on several computers, but I got every time an old Word file. And I tried also on another project, still getting an old Word file and update does not work.

    I could not find any settings to change this behaviour, and since I could not find any posts in the community I think that the problem relates to my Studio (but on different computers the same issue?!?). Shall I create a ticket with support or have you encountered this problem already?

    Thanks for your help,

    Angelo 

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