2019: Preview not working in Review mode

Question

I am proofreading two *.sdlxliff files, one from an XLS and one from a PPT. 
 If I open them in Review mode, the Preview icon (View > Preview) is grayed out. But if I open them in Tanslation mode, it works just fine (opens Excel and Power Point, respectively). 
 What's the rationale here? 
 
 I am just opening the file in translation mode, using track changes and the preview function, and then I close the file and open it in the Review mode to mark as Reviewed all segments. However, I don't get why a Reviewer should not have access to the file Preview.

Alison Field · Answer

Hi Paola 
 This behaviour isn't by design. I work in Review mode most of the time and the Preview function works fine for me in Review mode so long as I have the necessary 3rd party software installed. 
 Try opening a file in Review mode and clicking on 'Reset Window Layout' on the View tab here: 
 
 If that doesn't work, try clicking Preview OFF and ON again here: 
 
 If that doesn't work, try a Windows Repair of Studio... 
 
 Close all SDL applications. 
 Open the Control Panel :
 
 Windows Vista/7 : Start > Control Panel > Programs > Programs and Features . 
 Windows 8 : Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program . 
 Windows 10 : Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features 
 - or type 'Control Panel' in the search line on your bottom Windows toolbar.

Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2017 SR1 ) and click ' Repair' either on the top toolbar or on the right-click dropdown menu . 
 Restart Studio. 
 
 I hope one of the above methods sorts this out for you... 
 All the best 
 Alison

Alison Field · Answer

Hi John Wick 
 Did you try a Window Repair of Studio? 
 Do you have the relevant software for the format you want to preview? 
 Are you saying that the preview works in the English interface but not in the Italian? 
 If not, start a new thread explaining what the problem is then someone from SDL will be able to set up a case for you so that someone can look at your software remotely to see if they can find the problem. 
 All the best, 
 Ali

Alison Field · Answer

Hi Jes&uacute;s Prieto , John Wick and Paola 
 We have ascertained that this issue does not occur with the English interface. 
 So the interim workaround for now is to use the English interface if you can cope with it. 
 The long term issue should hopefully be solved by the developers and I'm sure that, if it has not already reached the person necessary for a solution, that Paul will know the person to refer this to in order to find a solution. 
 Thank you all for your patience! 
 Stay safe! 
 All the best, 
 Ali

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2019: Preview not working in Review mode

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