Just to chime in, I've had the same problem pop up not just during the confirmation of segments, but while performing other tasks like find/replace as well. This has been a constant problem that I've detected since the before last update (the Service Pack, and the newest small update did not alleviate this issue at all). There seems to be no rhyme or reason in the crashes: there are larger periods of time when nothing happens after frequent saves and confirmations, and then there are some when it crashes every five minutes. The data sets/projects are the same.

My only patch-up seemed to be to lower the autosave frequency to as low as 2 minutes.

 Paul : which folder contains the log files, if they are saved? The View Log File only displays the active instance's log, which obviously is of no use if the application crashed before.

Thanks a ton,

Tamás Sátai

BlackRock, Inc.

Just to chime in, I've had the same problem pop up not just during the confirmation of segments, but while performing other tasks like find/replace as well. This has been a constant problem that I've detected since the before last update (the Service Pack, and the newest small update did not alleviate this issue at all). There seems to be no rhyme or reason in the crashes: there are larger periods of time when nothing happens after frequent saves and confirmations, and then there are some when it crashes every five minutes. The data sets/projects are the same.

My only patch-up seemed to be to lower the autosave frequency to as low as 2 minutes.

 Paul : which folder contains the log files, if they are saved? The View Log File only displays the active instance's log, which obviously is of no use if the application crashed before.

Thanks a ton,

Tamás Sátai

BlackRock, Inc.

Hello SAM Team Tamás Sátai,

Maybe take a look at the system log files- this may shed some light on the issue as these log every single event on the PC.

Type in to Windows search- Event Viewer - this will then bring up the system logs going back for a long time.

Then either scrolling through (or filtering on level) you will see all the warnings and errors and the descriptions and causes of these issues.

From the details provided under General/Details- then it might be possible to understand where the error is coming from-

Hello SAM Team 

I don't know if this is really the solution, but I've tried to defragment my hard disk (which reported 7% fragmentation) and the issue no longer occurred.
It looks like:
big memory + fragment match + fragmented hard disk = Trados disappearance

Stefano