SegmentEditDistanceComputer: diagonalOnly == true but sourceTokens.Count != targetTokens.Count

Question

Good afternoon, 
 after last sw update, when I confirm a segment the following message error appears: 
 SegmentEditDistanceComputer: diagonalOnly == true but sourceTokens.Count != targetTokens.Count 
 What does it mean? 
 
 Thank you in advance and regards, 
 Giada

Oana Nagy · Answer

Hello Martino Pezzoli , 
 Despite the error message, are you still able to confirm the segment and is this being added to the TM? 
 Could you post the full error stack please- this may help find the issue- 
 
 Also it might help, if you could let us know where you are saving to- a local TM or server.

Oana Nagy · Answer

Hello Michael Friedli Martino Pezzoli , 
 
Looking through the error stacks (which are absolutely identical) it appears the issue is stemming from duplicate searches and missing/incomplete comments- maybe from the embedded text boxes even? 
I would definitely log a support ticket, so the team can look at this in more detail- 
Log in to your account - Support - Then licensing and Installation- Click on Installation issues. 
Please refer back to this thread so the support team can see what been discussed so far.

Oana Nagy · Answer

Hello @ Salome Koloffon Tella 
 Are you able to post the full error stack please- 
 
 Does this happen with only a specific project or all projects? 
 I have looked at the previous logged case, but unfortunately we weren't able to replicate this so any further information you can provide might help. 
 Also knowing which apps/versions you have installed might also help.

Trados Studio > 1. Trados Studio

SegmentEditDistanceComputer: diagonalOnly == true but sourceTokens.Count != targetTokens.Count