Error when importing InCopy files with cross-reference

Question

Hello, 
 I am trying to import InCopy (CC2018) files and encounter an error with files that contain a cross-reference: 
 
 Does anyone have a solution/workaround for that that? (I am using Studio 2019) 
 Daniel

Paul · Accepted Answer

Hi 
 
It seems the fix is done, but has not been pulled into the current build as we are going through some changes in the development build process. It is scheduled to be incorporated in CU3, so the next update. 
 
Apologies for the delay.

Daniel Hug · Answer

Paul 
 Thank you, with 2019 CU3 this is working now! Great improvement! 
 Daniel

Paul · Answer

Hi 
 
Thanks for the files. I can confirm I have the same problem unless I "place" them into InDesign as IDML and then I can work with them. Perhaps that's an option for you until we find the problem? 
 
I'll come back to you once I have more information on the problem from the support team.

Paul · Answer

Hi 
 
I would not rule out a problem with the InCopy file, but can we see a copy of the source to test? If that's ok you can send it to pfilkin@sdl.com

Paul · Answer

Hi Just letting you know that this problem has been logged as CRQ-12597 (handy to be able to quote this reference later). The issue seems to be caused by cross references applied over TextVariableInstance:

Paul · Answer

Hi 
 
This has been fixed in Studio 2019. Thanks for following up...

Paul · Answer

That's not good. I have asked the dev team to reopen the ticket.

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Error when importing InCopy files with cross-reference

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